FAQs

  • Login

    • I was trying to access a page/resource and have been taken to the login page – why is this?

      Some pages and resources in the NPA website are restricted to members or user groups, and require you to login and have the correct permissions to view.  Try logging in to the website.  If this is unsuccessful and you are taken back to the login page but you believe you should have access please contact us at communicationservices@npa.co.uk.

    • How do I find my username & password details?

      The username & password is stored against your pharmacy branch.  There are a number of ways that you can retrieve your details:

      • Use the online form to email the communications team to obtain your username and password and we will call you back with these details.
      • Please email us at communicationservices@npa.co.uk and provide your NPA membership number and your telephone number.  If you do not know your NPA member number please provide us with your pharmacy name and the postcode of your branch.
      • Please phone the NPA on 01727 858687, 01727 800405 or 01727 832161. 
  • Search

    • Why do the search results include irrelevant results?

      All the results that are returned by your search will contain the text you searched for somewhere in the record, for example the search will be returning results for all words you have entered; ‘responsible pharmacist’ the search will look for records containing both of these words and return all pages containing them.

      You can avoid this happening by searching for an exact phrase.  You can search for an exact phrase by enclosing it in double quotation marks.

      For example, you might search for:

      Responsible pharmacist

      This search would return all the records containing the words "responsible" and "pharmacist", but not necessarily together.

      If you searched for:

      "responsible pharmacist"

      the search would now only return records containing the exact phrase "responsible pharmacist”.

    • I can’t find what I am looking for – what is going wrong?

      The search engine looks for exact matches for each word in the text you are searching for; the first thing to do is check that your spelling is correct (especially when searching for things like proper names).

      Please note:

      The search may not return any results for words or terms that you are entering and this could be because we do not have the pages or resources on the website.  If you believe that there should be results returned please contact us at communicationservices@npa.co.uk.

      If you are searching for medicine related information you will need to go into ‘IRIS’ the NPA’s information database and use the search inside this application.

  • Webshop

  • IRIS - NPA Information database

  • Build a website

    • What is the 'Build a website' ?

      For many community pharmacists the benefit of having a web prescence does not warrant the cost and effort involved in developing their own indvidual website.

      We have therefore provided the facility within the NPA website to allow members to create a web presence at no cost - and with no need for any expertise in web design.

      Creating a 'microsite' through the NPA website will provide you with the time to understand how a website can be part of your business's communication plan.

    • My images look too large on my NPA microsite. How can I change them?

      The optimum size of the images to use on the build your own website facility is 170 x 70 pixels.  You can check the size of the image you uploaded by right clicking on the picture you have used, selecting ‘properties’ from the menu option and then selecting ‘summary’.  The summary shows you the width and height of the image – illustrated below.

      If you need to resize your image try doing this in the photo editor application on your PC.  If you do not have photo/image editor software there are many free versions available on the internet.  Applications like gimp, paint.net, photoscape or Google picassa all have photo/image editing capabilities.

    • I am not sure how to use the text editor. Can you help?

      The text editor is what you use to build the pages of text on your website.  If you hover your mouse over the editor bar it will tell you which functions are available.

       

    • How many pharmacy branch details can I add?

      You can add up to a maximum of 10 branches.

    • How do I save the build your own website?

      As soon as you start creating your website it will automatically save what you have entered.  To continue to edit the website just click ‘edit my website’ above the login button.  You can also view your website from this section.

    • How do I edit my website?

      You can edit your website at any time by clicking on the ‘edit my website’ link above the login button.

    • How does my website go live?

      Once you have got to the last section of the build your own website pages you will see a button labelled ‘submit microsite’.  Upon clicking this button this will send an email alert to the NPA marketing team and we will review your website and set it live for you.