Making a claim

When you need to make a claim or think you do please call our claims team who will immediately take action to help you. Before you ring, please have your policy number handy, which will help us to process your claim.

Claims numbers for existing policies taken out before 1st Jan 2011 Claims numbers for new or renewed policies taken out after 1st Jan 2011
Car
Sales helpline  0800 4960426 0800 4960426
Claims 0845 6020063 0870 0108899
Overseas 02380 683970 00 44 870 0108884
Windscreen replacement 0845 1224455 0800 363636
Breakdown 0800 0564480 0800 3288740
Continental breakdown (France) +33 800 290112 00 800 40006000
Breakdown assistance all other European locations +33 472 435244 00 (country code) 1274658073
Commercial Vehicle
Sales helpline 0800 4960426 0800 4960426
Claims 0845 6020079 08453 002055
Windscreen replacement 0845 1224455 0800 363636
Commercial Combined
Sales helpline 0800 4960426 0800 4960426
Claims 0845 6039725 0845 3001091
Home2Home
Sales helpline 0800 4960426 0800 4960426
Claims 0845 6020064 0845 3001091
Homesure
Sales helpline 0800 4960426 0800 4960426
Claims 0845 6020064 0845 3001091
Emergency home assistance 0800 3898804
Legal expenses 0117 9342111
Pharmacover, Property Owners & Retailers
Sales helpline 0800 4960426 0800 4960426
Claims 0845 6039725 0845 3001091
Private Medical Insurance
Sales helpline 0800 4960426
Claims 0800 2947301
Locum Cover
Sales helpline 0800 4900426
Claims 0870 4004763
Travel
Helpline 0800 4960426
Emergency assistance service (overseas) +44 (0) 845 3038580
Claims 0845 850 5193
Legal expenses 01737 815084
Travel - pre existing medical conditions
Helpline 0800 4960426
Emergency assistance service (overseas) +44 (0) 0845 2601575
Claims 0845 218 7869
Professional Indemnity incidents
Helpline 01727 858687
Locum legal expenses 0117 934 0408
PharmaTax -  tax investigation
Helpline 01727 795914
Claims 0117 917 1698