• England
  • Scotland
  • Wales
  • Northern Ireland

Managing supply problems in pharmacies

Suggestions that PSNC and the NPA have received from pharmacists on steps that could be taken to help manage the problems at pharmacy level include:

  • Discussing the issue with neighbouring pharmacies and consider putting in place more robust arrangements for 'borrowing stock' to meet urgent patient needs where required.
  •  Advising patients to request their prescription in good time. This is particularly important for patients taking medicines where there may be significant clincial consequence to missing any doses (e.g. anti-psychotics, anti-epileptics, anti-cancer etc).
  • Discuss the problems of stock availability with local prescribers. It is helpful for them to understand the sort of products involved and the fact that all pharmacies can be affected.
  • It is important for prescribers not to increase prescribing lengths in response to problems. Increased demand will exacerbate the problem and sudden increases in an indvidual contractor's usage may delay stock.
  •  Likewise, to prevent putting additional pressure on the system keep additional 'next patient' stock to a reasonable level. 
  • Most major branded medicine manufacturers have contigency order arrangements for when stock is exhausted at wholesalers. The details can be found on the PSNC website www.psnc.org.uk/quota including a downloadable contact list for manufacturers that could be placed beside the pharmacy phone for easy access.
  • Ensure staff, including locums, are aware of the pharmacy ordering procedures to ensure prompt ordering from manufacturers when stock isn't available through the usual routes. It may be helpful to designate a member of the pharmacy team as lead on procurement. 
  • If your mainline wholesaler is out of stock, check with your second/third line wholesalers if they hold any stock.

If you have any tips for managing problems locally, let us know and we can share them on the PSNC and NPA websites.

Contact for the NPA is Gareth Jones: g.jones@npa.co.uk  

 

Medicines supply chain

The pharmaceutical supply chain has historically delivered drugs efficiently and with flexibility, ensuring that patients receive their medicines in a timely manner. In recent years, this situation has changed as a result of a variety of factors. We recognise that this is an urgent matter and are actively seeking solutions. All the current problems need to be resolved, to ensure that pharmacists are in the position to give patients the reliable service they expect.

Medicine shortages

Our members have made us very aware of the unprecedented product shortages that pharmacies are facing. The weakness of the pound has made UK drug prices amongst the lowest in Europe, leading to a significant increase in parallel exports. This is a major contributor to the availability problems in the UK for a number of medicines.

This is happening whilst the supply chain is being squeezed at both ends - PPRS has reduced prices for manufacturers whilst Category M has pressurised pharmacies.

Quotas are being applied as a blunt instrument – and in many cases are delaying supply at a local level. Pharmacists are frequently telling us that both manufacturer and wholesaler imposed quotas prevent them from supplying a patient in a timely fashion. Variations in prescription volumes and local prescribing factors (such as changes to local formularies) confound manufacturers’ attempts to predict need accurately.

The NPA is encouraging pharmacies and all parts of the supply chain to act responsibly. We are strongly of the view that pharmacies and all other parties in the supply chain should observe law and ethics, with eyes fixed firmly on the needs of patients.

Structural issues

It is demonstrable that changes to the structure of medicines supply are less efficient than previous arrangements, increasing costs and administrative burden, and reducing flexibility and competition. Discounts that pharmacies receive from wholesalers and manufacturers have decreased, increasing costs for pharmacies and ultimately the tax payer. Restricted supply arrangements from the manufacturers have forced pharmacies to increase the number of wholesalers they deal with, increasing time spent on administration.

Whilst giving urgent attention to the current matter of shortages, we shouldn’t ignore the structural developments taking place in the supply chain which are storing up problems for the medium to long term. We won’t let them distract the NPA, but we can’t ignore them.

 Summary of key NPA activities on the medicines supply chain:

  • Surveyed members to generate data on the problems members are facing
  • Met with eight of the leading pharmaceutical companies to highlight the problems members are encountering in obtaining stock of their products
  • Highlighted the problems to the three main full-line wholesalers
  • Participated in round-table talks with the Association of the British Pharmaceutical Industry, British Association of Pharmaceutical Wholesalers and PSNC
  • Worked with the MHRA and RPSGB to produce a guide to the legal and ethical framework for pharmacists
  • Worked with DH and a range of other stakeholders to produce a guide to the legal and ethical framework pertaining to all parties in the supply chain
  • Opened discussions with the Office of Fair Trading on the structure of the supply chain
  • Lobbied all parties in the supply chain on the need to resolve the structural issues

If you have any tips for managing problems locally, let us know and we can share them on the PSNC and NPA websites.

Contact for the NPA is Gareth Jones: g.jones@npa.co.uk

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