Published date: Dec 2009
Responsible Pharmacist: Dealing with an complaints
It may be helpful to read this standard operating procedure (SOP) in conjunction with the NPA Responsible Pharmacist Guidance Notes. This SOP has been designed to be used in a working pharmacy environment; however we recommend that the SOP is tailored to reflect processes in your pharmacy where appropriate. Changes should be considered carefully as some processes are based on legislative or good practice requirements, and if deemed necessary should be amended following the procedures detailed in the NPA SOP: Review and Notification of Standard Operating Procedures.