It is important for team members within your pharmacy to understand their roles as this can accomplish a much stronger customer service and team performance, which is essential for a successful pharmacy. It’s important to remember that your delivery drivers are also part of your team and in fact hold a very valuable role for your pharmacy brand and reputation, being on the road and meeting patients at their homes.

The Business Partners within this section have insight on any HR, employment law and Health & Safety related queries. We have provided information on how to book locums in a more efficient and cost effective way as it’s important to have a break or need time away from the pharmacy for training, attending forums etc. Drivers need to have work-related road risk assessments which covers the driver, the journey and the vehicle as well as validating driving licences. This section also features a range of apprenticeship courses from training programmes and qualifications to short courses, e-learning and much more.

See below the range of services that are available from our Business Partners to help manage your team. 


Applied Driving Techniques (ADT)

ADT is a multi-award winning leading provider of Fleet Compliance and Risk Management Solutions that overcome some of the most challenging driver safety issues facing business in the UK, mainland Europe and worldwide.

At the heart of ADT’s expertise is their understanding of the risks facing drivers and how to manage and reduce them. Driver training may form part of the risk reduction process, but it is only one of the tools they will use.

In addition, they provide:

  • Risk audits & assessments
  • ‘Grey’ fleet management
  • License and document monitoring
  • Individually tailored driver training

NPA Member benefit:

Request a free Driver Safety Process and Policy Compliance Audit.

Find out more about Applied Driving Techniques (ADT) here.


Crystal Ball

As a leader in the telematics market Crystal Ball provides businesses with a 360 degree view of their remote workforce by delivering multi award-winning fleet tracking and camera solutions.

Crystal Ball’s award winning SmartCam 4G combines GPS Tracking and telematics with a dash cam, offering the industry’s best fully integrated system available. Combined with its’ easy-to-use IOS and Android driver app, this system can help your business to:

  • Reduce Fuel Costs and improve driver behaviour
  • Enhance security and help to prove liability with insurance claims and subsequently reduce premiums
  • Provides digital walkaround vehicle checklists
  • Advanced GPS tracking can offer better vehicle utilisation

NPA Member benefit:

  • Preferential rates for NPA Members
  • Multi Award-Winning vehicle tracking, 4G fleet dash cam and lone worker protection
  • A single platform for all your workforce management needs

Find out more about Crystal Ball here.



WorkNest provides Employment Law, HR and Health & Safety services around the UK, and specialises in supporting the Community Pharmacy sector. Established in 2004, they still operate according to the same founding principles of quality, value and a personalised service.

NPA Member benefit:

WorkNest provides the “NPA Employment Law/HR and Health & Safety Advisory Service”. They provide expert advice on these key compliance areas for pharmacy businesses as part of the membership package.

They also provide enhanced support services called Pharmacy Employment One2One and Pharmacy Health & Safety One2One when members require more hands on personalised support. Access additional support including;

  • Seminars/briefings
  • Webinars
  • Training (non regulated)

Find out more about WorkNest here.


Locate A Locum

Locate a Locum is an alternative to recruitment agencies, putting you in direct contact with a pool of over 7,000 registered and verified locum pharmacists, technicians and dispensers all over the UK, saving you both time and money.

The easy to view calendar allows you to plan months at a time and quickly review your live, filled and unfilled shifts and with the addition of the Employer app you can keep up-to-date whilst on the move.

NPA Member benefit:

  • Exclusive Promotion on External Locum Bookings – up to 30% Discount
  • Access to over 7,000 Locums across the UK
  • Ability to build your own Direct Locum Pool

Find out more about Locate A Locum here.


Qube Learning

With over twenty years experience in the education sector, Qube Learning are an Ofsted grade 2 training provider that specialises in:

  • Pre-employment courses
  • Traineeships
  • Apprenticeships
  • Short courses
  • E-learning

They pride themselves on working with recognisable brands, from the NHS and BMI Healthcare to Priory Group and GSK and deliver a range of training and qualifications to various industries.

NPA Member benefit:

Qube Learning can help NPA members by supporting them with their recruitment and training needs via the Apprenticeship Levy. Whether the individual business is an Apprentice levy or non-levy payer – Qube Learning are at hand to offer services in line with recruiting and upskilling staff via an Apprenticeship and other vocational training. An Apprenticeship gives any business the ability to develop new or existing employees in to the highly skilled workforce required.

Find out more about Qube Learning here.


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