Latest COVID-19 FAQs

To help members find answers to common questions on operating in the COVID-19 Pandemic the NPA has put together FAQs which will be updated daily

Read through the latest Business continuity guidance to help pharmacies in the light of coronavirus (COVID-19)

Advice to patients and the public

Read the latest NPA advice that members can communicate to their patients and the public


NPA Advice and Resources for all members

National guidance is updated regularly as the situation changes; see detailed advice for the relevant country below:


UK related:


Business Support

Now available: Latest Continuity Pharmacy Services Plan – Read now

Financial Measures Available to Community Pharmacy during COVID-19

Workforce measures announced by Government in response to COVID-19

The Department for Business Energy and Industrial Strategy has provided information for employers and businesses on COVID-19.

NPA message about medicines prices:

  • The vast majority of pharmacies across the country are acting responsibly & professionally and doing their utmost for patients & customers.
  • Isolated incidents of unjustifiable price rises mustn’t be allowed to obscure the fact that pharmacists up & down the land are providing an heroic service on the health service frontline.
  • Wholesale prices fluctuate on a wide range of medicines and other supplies, and sometimes pharmacies have no option other than to pass the cost onto customers.
  • It’s important that no-one in the supply chain, including pharmacies, breaches good faith with their customers by introducing unjustifiable mark-ups.

We’d like to thank all our members for their feedback regarding price fluctuations on medicines and products during this difficult time. You may be interested to read the guidance from the Competition and Markets Authority (CMA)




Regulatory Advice

New – MHRA guidance on Coronavirus (COVID-19)

GPhC – Pharmacy closures during the COVID-19 pandemic.

GPhC – FAQ’s

GPhC – postponement of 2020 revalidation submissions

GPhC – Update regarding inspections

MHRA – Management and shielding of patients who are at the highest risk of severe morbidity and mortality from coronavirus (COVID19)

MHRA – Novel Coronavirus, Community swabbing services

MHRA – Letter from NHS Medical Director on their position on the use of ibuprofen

Read GPhC and PSNI joint Statement on Regulatory approach in challenging circumstances



NEW – Recommended PPE for ambulance staff, paramedics, first responders, other patient transport services and pharmacy staff 

COVID-19: Important patient safety update

COVID-19: Supplying methadone to housebound patients due to self-isolation or shielding

COVID-19: Chloroquine and hydroxychloroquine

AsthmaUK – Health advice for people with asthma 

Delivery Service and Volunteer Support 

Read the NPA’s  Interim Policy regarding Volunteers

Read guidance for Delivery Drivers and the Prescriptions Delivery Service

Delivering Medicines Poster


GOV.UK and WHO Guidance & Resources

NEW – COVID-19: epidemiology, virology and clinical features

NEW – New personal protective equipment (PPE) guidance for NHS teams

NEW – COVID-19: infection prevention and control


Guidance on social distancing and for vulnerable people

Guidance for health professionals

Guidance for employees, employers and businesses

Guidance on social distancing for everyone in the UK and protecting older people and vulnerable adults.

Guidance on shielding and protecting people defined on medical grounds as extremely vulnerable from COVID-19.

Stay at home guidance for people with confirmed or possible coronavirus (COVID-19) infection.

Investigation and initial clinical management of possible cases

Coronavirus latest information and advice

COVID-19 Action Plan – This a public guide to the Government’s enhanced plans to tackle the virus outbreak in this country.

As countries respond to the COVID-19 pandemic the Foreign and Commonwealth Office advises against all but essential travel

Department for Business Energy and Industrial strategy

Guidance from the Competition and Markets Authority (CMA)

Coronavirus disease (COVID-19) outbreak

Use of masks and advice


Protecting you and your staff 

Whilst you support the public, protecting you and your staff is critical, guidance on social distancing and how this needs to be observed to protect your workforce can be seen in the member example below. Posters to advise your patients are also provided.

Managing the mental health of pharmacists and the pharmacy team during the COVID-19 pandemic

Advice for pet owners during the COVID-19 pandemic


  • You may wish to display the following posters in your pharmacy, please click the relevant poster below:

Please Note: A new set of posters to direct patients who think they could be infected with coronavirus (COVID-19) are now available.

  • These should be displayed in your pharmacy. Please use the following *NEW poster
  • The NPA have also produced the following posters that you can display in your pharmacy in addition to the above NHS posters.


England Specific resources

The new version of the standard operating procedure issued by NHS England and NHS Improvement on COVID-19 for community pharmacy has been updated. This new version was last updated on the 22nd March 2020.

See the regular updates to community pharmacy from Keith Ridge (click here).

Resilience Guidance in response to the COVID-19 pandemic 

Updated COVID-19 SOP and Opening Hours Flexibility: Statement from PSNC, CCA, NPA and AIM

NHSE&I – Coronavirus and Primary Care

NHSE&I – Coronavirus: Patient pathway and letter


Click here for specific Covid-19 news and resources for NPA members in Scotland, Northern Ireland and Wales






NPA Insurance

NPAI have provided the following responses to the most common asked questions in relation to COVID-19

Free HR Advice and resources for NPA members

Access valuable employment law advice from the NPA Employment Advisory Service, Ellis Whittam.

Business Partner Support

Access support from NPA recommended business partners during the COVID-19 pandemic.

NPA Ask of Government

Community pharmacies are in the frontline of the response to Covid-19. Read the NPA's ask of Government during this crisis.

Contact us for advice and support

For any queries, contact us below