Medicines counter and dispensing course

This new course combines the two well-established popular NPA accredited courses for medicines counter assistants and dispensing assistants into one.

Delivering medicines safely & effectively

GPhC accredited course to upskill pharmacy staff who deliver/collect medicines - helping to ensure patient safety and reducing risk of errors.

  Who is this course suitable for? Designed for any member of staff that collect prescriptions from the surgery and deliver medicines to patients’ homes. Benefits of this course This training is the first for delivery drivers and the only such resource to be accredited by the GPhC As well as covering the rules and regulations, the course will also aid development of soft skills such as how to build relationships with GPs and managers Course materials provided can be used as a reference source when supporting patients Our dedicated team of experts are on hand to support you throughout the course   Learning outcomes Although every pharmacy is different and has different policies for dealing with issues around delivering medicines, this module outlines the essential rules and regulations that apply. This course consists of single self study modules split into 4 sections: Essentials of pharmacy practice – rules, regulations and ethical obligations of a delivery driver, SOPs, maintaining confidentiality, responsible pharmacist regulations and what it means for delivery drivers Delivering a good service to customers – importance of customer service, communication skills, dealing with conflict and complaints Working as part of a team – other roles within pharmacy and limits of the delivery role Health and Safety – storing medicines correctly, factors that can affect the stability of medicines and health and safety responsibilities of you and your employer   Assessment The estimated study time to complete this modules is 15 hours and requires learners to: Complete workbook activities Submit the completed workbook to a marker, including the marking form completed by the supervising pharmacist The activities and scenarios throughout the workbook will form the assessment.…

Healthy Living Champion course

Invaluable course for all pharmacy employees supporting the Healthy Living Pharmacy initiative.

Health Champions are members of the pharmacy team who will provide customers with advice on health and wellbeing within the communities they serve, providing information and signposting the public to pharmacy services or other NHS services that will help them to adopt healthier lifestyles. Who is this course suitable for? Pharmacy staff that interact with patients and customers and are therefore well positioned to support members of the public with health messages. Enrol on this course Benefits of this course The investment in support staff to undertake this essential role is critical to help the pharmacy business thrive Increased public awareness of community pharmacy and wellbeing services Opportunity to maximise professional fees and other pharmacy income as a result of increased footfall Enhances credibility of pharmacists and pharmacy services with other healthcare professionals as well as the public The cost of training includes all course material, RSPH MCQ assessment, certificate, and badge Our dedicated team of experts is on hand to support you throughout the course Learning outcomes The course consists of 4 modules followed by multiple choice question (MCQ) assessment under exam conditions. The course covers: Module 1 – Health & health inequalities Module 2 – Effective communication Module 3 – Promotion of health & wellbeing Module 4 – Impact of behaviour change in health & wellbeing The Applied Award is a follow-on module from the Healthy Living Champion Course.…

Medicines counter assistant course

Fully accredited by the GPhC as meeting the minimum training required for staff working on the medicines counter.

    Enrol onto this course   This course can be studied over a six month to one year period, enabling learning at a pace that suits the learner and the pharmacy. Who is this course suitable for? Medicine counter staff Saturday and evening staff over the age of 16 Benefits of this course Course materials can be used as a personal reference source when supporting patients All course materials are sent together, providing flexible learning at a pace that suits the pharmacy and the learner Supports the learner to improve product knowledge and develop confidence on the medicine counter Our dedicated team of experts are on hand to support you throughout the course Learning outcomes The Interact course consists of two parts. Part A contains six chapters and Part B contains five chapters. Both Part A and B booklets are sent out together. The course covers the following: Pain Cough, colds and hay fever Indigestion, heartburn and constipation Women’s health & child health Skin, feet & men’s health Eyes, ears & mouth Healthy living & holiday healthcare Pet medicines Assessment This course can take between 6 – 12 months to complete and you will be tested using a range of methods including: Multiple choice questions at the end of each module Activities to complete in the pharmacy 50 assessment multiple choice questions after module five and module 10 The assessment multiple choice questions will be independently assessed by the NPA.…

Introduction to pharmacy stock control

Provides pharmacy support staff staff with essential knowledge on undertaking stock control duties within the dispensary

  Who is this course suitable for? Medicine counter assistants Dispensary staff who put stock away in the dispensary but have no involvement in any other dispensary process   Benefits of this course Trained staff can support the running of dispensary processes, reducing the burden on pharmacists and dispensers Course materials provided can be used as a reference source when supporting patients Better skill mix within the pharmacy Our dedicated team of experts are on hand to support you throughout the course   Learning outcomes The workbook covers: Introduction to working in a dispensary Working as part of a team The dispensary Health and safety Stock control and ordering   Assessment This course can take between 3 – 12 months to complete. This can be divided to suit the pharmacy and the learner. The assessment includes: Evidence gathering activities – adding pieces of evidence to the workbook Written activities – questions Scenarios – describing how some situations are handled The workbook must be completed and sent to your allocated external NPA tutor who will grade you and provide feedback on the quality of your work. Upon successful completion of the course a certificate of completion will be provided.   Enrolment £60 + VAT Enrolments onto this course are accepted throughout the year.…

Non-Verbal Communication

Learn how to understand non-verbal messages and use various techniques for understanding others and being understood clearly.

Building Rapport Quickly

Establish how to initiate a conversation by building and maintaining rapport with others.