Medicines counter and dispensing course
This new course combines the two well-established popular NPA accredited courses for medicines counter assistants and dispensing assistants into one.
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Delivering medicines safely & effectively
GPhC accredited course to upskill pharmacy staff who deliver/collect medicines - helping to ensure patient safety and reducing risk of errors.
Who is this course suitable for?
Designed for any member of staff that collect prescriptions from the surgery and deliver medicines to patients’ homes.
Benefits of this course
This training is the first for delivery drivers and the only such resource to be accredited by the GPhC
As well as covering the rules and regulations, the course will also aid development of soft skills such as how to build relationships with GPs and managers
Course materials provided can be used as a reference source when supporting patients
Our dedicated team of experts are on hand to support you throughout the course
Learning outcomes
Although every pharmacy is different and has different policies for dealing with issues around delivering medicines, this module outlines the essential rules and regulations that apply.
This course consists of single self study modules split into 4 sections:
Essentials of pharmacy practice – rules, regulations and ethical obligations of a delivery driver, SOPs, maintaining confidentiality, responsible pharmacist regulations and what it means for delivery drivers
Delivering a good service to customers – importance of customer service, communication skills, dealing with conflict and complaints
Working as part of a team – other roles within pharmacy and limits of the delivery role
Health and Safety – storing medicines correctly, factors that can affect the stability of medicines and health and safety responsibilities of you and your employer
Assessment
The estimated study time to complete this modules is 15 hours and requires learners to:
Complete workbook activities
Submit the completed workbook to a marker, including the marking form completed by the supervising pharmacist
The activities and scenarios throughout the workbook will form the assessment.…
Healthy Living Champion course – special offer on this course for a limited period
Invaluable course for all pharmacy employees supporting the Healthy Living Pharmacy initiative.
Health Champions are members of the pharmacy team who will provide customers with advice on health and wellbeing within the communities they serve, providing information and signposting the public to pharmacy services or other NHS services that will help them to adopt healthier lifestyles.
Who is this course suitable for?
Pharmacy staff that interact with patients and customers and are therefore well positioned to support members of the public with health messages.
Enrol on this course
Benefits of this course
The investment in support staff to undertake this essential role is critical to help the pharmacy business thrive
Increased public awareness of community pharmacy and wellbeing services
Opportunity to maximise professional fees and other pharmacy income as a result of increased footfall
Enhances credibility of pharmacists and pharmacy services with other healthcare professionals as well as the public
The cost of training includes all course material, RSPH MCQ assessment, certificate, and badge
Our dedicated team of experts is on hand to support you throughout the course
Learning outcomes
The course consists of 4 modules followed by multiple choice question (MCQ) assessment under exam conditions.
The course covers:
Module 1 – Health & health inequalities
Module 2 – Effective communication
Module 3 – Promotion of health & wellbeing
Module 4 – Impact of behaviour change in health & wellbeing
The Applied Award is a follow-on module from the Healthy Living Champion Course.…
Medicines counter assistant course
Fully accredited by the GPhC as meeting the minimum training required for staff working on the medicines counter.
Enrol onto this course
This course can be studied over a six month to one year period, enabling learning at a pace that suits the learner and the pharmacy.
Who is this course suitable for?
Medicine counter staff
Saturday and evening staff over the age of 16
Benefits of this course
Course materials can be used as a personal reference source when supporting patients
All course materials are sent together, providing flexible learning at a pace that suits the pharmacy and the learner
Supports the learner to improve product knowledge and develop confidence on the medicine counter
Our dedicated team of experts are on hand to support you throughout the course
Learning outcomes
The Interact course consists of two parts. Part A contains six chapters and Part B contains five chapters. Both Part A and B booklets are sent out together.
The course covers the following:
Pain
Cough, colds and hay fever
Indigestion, heartburn and constipation
Women’s health & child health
Skin, feet & men’s health
Eyes, ears & mouth
Healthy living & holiday healthcare
Pet medicines
Assessment
This course can take between 6 – 12 months to complete and you will be tested using a range of methods including:
Multiple choice questions at the end of each module
Activities to complete in the pharmacy
50 assessment multiple choice questions after module five and module 10
The assessment multiple choice questions will be independently assessed by the NPA.…
Introduction to pharmacy stock control
Provides pharmacy support staff staff with essential knowledge on undertaking stock control duties within the dispensary
Who is this course suitable for?
Medicine counter assistants
Dispensary staff who put stock away in the dispensary but have no involvement in any other dispensary process
Benefits of this course
Trained staff can support the running of dispensary processes, reducing the burden on pharmacists and dispensers
Course materials provided can be used as a reference source when supporting patients
Better skill mix within the pharmacy
Our dedicated team of experts are on hand to support you throughout the course
Learning outcomes
The workbook covers:
Introduction to working in a dispensary
Working as part of a team
The dispensary
Health and safety
Stock control and ordering
Assessment
This course can take between 3 – 12 months to complete. This can be divided to suit the pharmacy and the learner.
The assessment includes:
Evidence gathering activities – adding pieces of evidence to the workbook
Written activities – questions
Scenarios – describing how some situations are handled
The workbook must be completed and sent to your allocated external NPA tutor who will grade you and provide feedback on the quality of your work.
Upon successful completion of the course a certificate of completion will be provided.
Enrolment
£60 + VAT
Enrolments onto this course are accepted throughout the year.…
Non-Verbal Communication
Learn how to understand non-verbal messages and use various techniques for understanding others and being understood clearly.
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Building Rapport Quickly
Establish how to initiate a conversation by building and maintaining rapport with others.
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