Delivering medicines safely & effectively

GPhC accredited course to upskill pharmacy staff who deliver/collect medicines - helping to ensure patient safety and reducing risk of errors.

  Who is this course suitable for? Designed for any member of staff that collect prescriptions from the surgery and deliver medicines to patients’ homes. Benefits of this course This training is the first for delivery drivers and the only such resource to be accredited by the GPhC As well as covering the rules and regulations, the course will also aid development of soft skills such as how to build relationships with GPs and managers Course materials provided can be used as a reference source when supporting patients Our dedicated team of experts are on hand to support you throughout the course   Learning outcomes Although every pharmacy is different and has different policies for dealing with issues around delivering medicines, this module outlines the essential rules and regulations that apply. This course consists of single self study modules split into 4 sections: Essentials of pharmacy practice – rules, regulations and ethical obligations of a delivery driver, SOPs, maintaining confidentiality, responsible pharmacist regulations and what it means for delivery drivers Delivering a good service to customers – importance of customer service, communication skills, dealing with conflict and complaints Working as part of a team – other roles within pharmacy and limits of the delivery role Health and Safety – storing medicines correctly, factors that can affect the stability of medicines and health and safety responsibilities of you and your employer   Assessment The estimated study time to complete this modules is 15 hours and requires learners to: Complete workbook activities Submit the completed workbook to a marker, including the marking form completed by the supervising pharmacist The activities and scenarios throughout the workbook will form the assessment.…

Medicines in care homes

Designed to assist pharmacists in providing training to care home staff on the safe handling of medicines.

The training can be used as an introduction to medicines for new care home staff or as a refresher for existing care home staff. Care home staff may also find that some of the training undertaken during the sessions can be used to contribute towards their evidence portfolio for the qualifications they are undertaking to work in the care home.   Who is this course suitable for? Pharmacists training residential or nursing home care staff   Learning outcomes This course pack consists of a pharmacist training manual to guide pharmacists on training staff; 6 A5 workbooks and 6 A5 certificates. Additional workbooks with certificates are available to order to meet the needs of the trainer. The pharmacist manual covers: Information on running interactive training sessions tailored for individual care homes Guidance notes on providing training Background on how people learn Additional suggestions and tips on how to carry out the training Provides information about new regulating bodies Care staff workbooks consist of 5 sessions covering: Introduction to medicines and their use Administration of medicines Managing medicines Monitoring residents and supporting medicines use Elderly health   Assessment Pharmacists can conduct the sessions in a 1 day session or various separate sessions to suit the requirements of the care home.…

Healthy Living Champion course

Invaluable course for all pharmacy employees supporting the Healthy Living Pharmacy initiative.

Health Champions are members of the pharmacy team who will provide customers with advice on health and wellbeing within the communities they serve, providing information and signposting the public to pharmacy services or other NHS services that will help them to adopt healthier lifestyles. Who is this course suitable for? Pharmacy staff that interact with patients and customers and are therefore well positioned to support members of the public with health messages. Enrol on this course Benefits of this course The investment in support staff to undertake this essential role is critical to help the pharmacy business thrive Increased public awareness of community pharmacy and wellbeing services Opportunity to maximise professional fees and other pharmacy income as a result of increased footfall Enhances credibility of pharmacists and pharmacy services with other healthcare professionals as well as the public The cost of training includes all course material, RSPH MCQ assessment, certificate, and badge Our dedicated team of experts is on hand to support you throughout the course Learning outcomes The course consists of 4 modules followed by multiple choice question (MCQ) assessment under exam conditions. The course covers: Module 1 – Health & health inequalities Module 2 – Effective communication Module 3 – Promotion of health & wellbeing Module 4 – Impact of behaviour change in health & wellbeing The Applied Award is a follow-on module from the Healthy Living Champion Course.…

Designated supervisor training (Foundation programme)

An online training programme suitable for all designated supervisors of trainee pharmacists - whether new to tutoring or just needing a refresher.

Pre-registration training must be supervised by a tutor who is an experienced pharmacist. This course provides you with the skills and resources to feel confident in guiding your student throughout this important year. Use our programme as a tool to efficiently maximise your role as a tutor and empower your student on their journey to registration as a pharmacist. This course is easily accessible online and is updated throughout the year with key information. Who is this course suitable for? Pharmacists who take on Pre-registration trainee pharmacists. This course is useful for both new and experienced tutors.   Benefits of this course Supports you in creating a structured training plan Online learning material allows you to study at your own pace and at a convenient time Our dedicated team of experts are on hand to support you throughout the year, so you can enjoy the rewarding experience of being a Pre-registration pharmacist tutor Support is also available to guide you through the process of obtaining GPhC approval to deliver Pre-registration training at your site   Learning outcomes At the end of the course, you will be able to: Explain the roles and responsibilities of a Pre-registration tutor Describe the performance standards and exam syllabus for Pre-registration pharmacists List the key dates and paperwork that need to be completed Carry out an effective performance review and assess progress Provide constructive feedback Deal with difficult situations   Assessment There is no formal assessment for this course. …

Introduction to pharmacy stock control

Provides pharmacy support staff staff with essential knowledge on undertaking stock control duties within the dispensary

  Who is this course suitable for? Medicine counter assistants Dispensary staff who put stock away in the dispensary but have no involvement in any other dispensary process   Benefits of this course Trained staff can support the running of dispensary processes, reducing the burden on pharmacists and dispensers Course materials provided can be used as a reference source when supporting patients Better skill mix within the pharmacy Our dedicated team of experts are on hand to support you throughout the course   Learning outcomes The workbook covers: Introduction to working in a dispensary Working as part of a team The dispensary Health and safety Stock control and ordering   Assessment This course can take between 3 – 12 months to complete. This can be divided to suit the pharmacy and the learner. The assessment includes: Evidence gathering activities – adding pieces of evidence to the workbook Written activities – questions Scenarios – describing how some situations are handled The workbook must be completed and sent to your allocated external NPA tutor who will grade you and provide feedback on the quality of your work. Upon successful completion of the course a certificate of completion will be provided.   Enrolment £60 + VAT Enrolments onto this course are accepted throughout the year.…

Managing Customer Relationships

Learn how manage a customer relationship in order to make the most of every opportunity.

Handling Difficult People/Situations

Learn how to apply different strategies to different situations in order to gain a satisfactory resolution.

Essential Marketing

Discover the essential skills to market your pharmacy.

Understanding Profit, Cash Flow and the Balance Sheet

By the end of this module you will understand why a business needs a healthy cash flow and how the balance sheet is interpreted.

Using Different Communication Styles

Explore the way in which people communicate using powerful words that create images, feelings and descriptions of the subject matter.