Questioning & Listening Skills
Learn how to utilise powerful questioning techniques and actively listening to others.
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Managing Customer Relationships
Learn how manage a customer relationship in order to make the most of every opportunity.
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Handling Difficult People/Situations
Learn how to apply different strategies to different situations in order to gain a satisfactory resolution.
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Essential Marketing
Discover the essential skills to market your pharmacy.
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Understanding Profit, Cash Flow and the Balance Sheet
By the end of this module you will understand why a business needs a healthy cash flow and how the balance sheet is interpreted.
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Using Different Communication Styles
Explore the way in which people communicate using powerful words that create images, feelings and descriptions of the subject matter.
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The Power of Persuasion – Making Your Case?
Learn the value of enthusiasm, reasoning and influence to build a powerful and persuasive case in any scenario, in order to achieve your objective.
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Non-Verbal Communication
Learn how to understand non-verbal messages and use various techniques for understanding others and being understood clearly.
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Building Rapport Quickly
Establish how to initiate a conversation by building and maintaining rapport with others.
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Unlocking Your Potential
Learn how to identify your stengths better to be able to manage your time, energy and personal effectiveness more successfully.
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