Questioning & Listening Skills

Learn how to utilise powerful questioning techniques and actively listening to others.

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Managing Customer Relationships

Learn how manage a customer relationship in order to make the most of every opportunity.

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Handling Difficult People/Situations

Learn how to apply different strategies to different situations in order to gain a satisfactory resolution.

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Essential Marketing

Discover the essential skills to market your pharmacy.

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Understanding Profit, Cash Flow and the Balance Sheet

By the end of this module you will understand why a business needs a healthy cash flow and how the balance sheet is interpreted.

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Using Different Communication Styles

Explore the way in which people communicate using powerful words that create images, feelings and descriptions of the subject matter.

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The Power of Persuasion – Making Your Case?

Learn the value of enthusiasm, reasoning and influence to build a powerful and persuasive case in any scenario, in order to achieve your objective.

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Non-Verbal Communication

Learn how to understand non-verbal messages and use various techniques for understanding others and being understood clearly.

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Building Rapport Quickly

Establish how to initiate a conversation by building and maintaining rapport with others.

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Unlocking Your Potential

Learn how to identify your stengths better to be able to manage your time, energy and personal effectiveness more successfully.

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