Managing Performance Issues: Following a Fair Process, Unexpected Grievances & Dismissals – A Worknest Webinar

Issues concerning an employee’s work broadly fall into one of two camps: employees who ‘can’t cook’ and those who ‘won’t cook’. As an employer, differentiating between these two scenarios, and following the correct process, is critical to ensuring staff are treated fairly and averting potential claims. However, all too often people managers lack the knowledge and confidence to manage performance effectively, which over time can seriously hamper productivity and negatively impact your bottom line.

NPA members can join our upcoming webinar for free to learn how to manage performance issues with confidence, their legal options if performance doesn’t improve, and how to correctly deal with grievances raised during the process. Feel confident and equipped to manage performance issues in 2022, WorkNest’s Principal Employment Law Adviser and Solicitor Emma Chandler will be hosting a 45-minute webinar covering: Why you should regularly review employee performance, especially during probationary periods The importance of addressing performance concerns early on Conducting a fair performance management procedure How to deal with grievances that are raised during the process When you can safely dismiss an employee due to underperformance How to mitigate the risk of claims Tips for performance managing remote workers Register here…

FREE appointment booking website for your pharmacy from Traveljab.co.uk and NPA

Since the pandemic, patient focus has shifted to searching and booking pharmacy services online. Whether they are NHS or private services a booking website is imperative to attract patients.

Of the 7000+ independent pharmacies in the UK, less than 20% have a website. This is a worrying figure, especially when patients are booking more and more services online post covid. It makes it increasingly difficult for independent pharmacies to market their NHS and Private service if they don’t have a digital presence. We understand this and we want to help. When you register for free at partner.traveljab.co.uk you will receive a FREE appointment booking website. The website will enable you to, Have an online presence within 48hrs Promote your pharmacy online Market your NHS and private services online. Accept appointment bookings online Register here…

Learn how technology such as MedAdvisor can improve processes and increase loyalty

Learn why MedAdvisor's repeat prescription app can help pharmacies confidently compete against distance selling pharmacies in their local area and increase patient pool.

Jamal Butt, MedAdvisor CEO and Gwyn Williams, Head of Business Development will discuss what community pharmacies can do and how they can embrace technology such as MedAdvisor. Key Learnings How Covid-19 has accelerated the digital transformation of healthcare.  How community pharmacies have changed over the last 20 months. Why DSPs have gained momentum The future of digital health Technology such as MedAdvisor can improve processes and increase loyalty Register here…

Employment Law Update | Changes Coming in 2022 and 2021 Case Law Review – A Worknest Webinar

Whether through new case law or legislative changes, Employment law and HR best practice is constantly evolving. Join our experts for a free end-of-year Employment Law Update to ensure you’re up to speed and prepared for what’s coming next.

During this intensive 90-minute webinar, we’ll be looking ahead to 2022, sharing proposed changes to legislation and anticipated future developments. We’ll also be reflecting on some of the more surprising case law decisions from 2021 and how this impacts your employment policies and practices. Led by Employment Law and HR Training Manager Lorna Gemmell and Employment Law Solicitor Rebekah Page, this free 90-minute webinar will cover: Proposed employment bill: The introduction of a single labour enforcement agency | Passing on all tips and service charges to employees | Introduction of leave for neonatal care | Making flexible working the default | Plus, other key proposals which are awaiting further response Sexual harassment: Introduction of statutory duty | New EHRC Code of Practice | Third party harassment protections | Timescale for Tribunal claims National Disability Strategy: New Acas advice hub and guidance for employers | Improving the Access to Work scheme and introducing “adjustment passports” | Giving employees the right to unpaid carers’ leave | Consultation on workplace reporting Making flexible working the default: Day-one right | Considering alternatives | Temporary requests | Changes to administrative processes and grounds for refusal Recent case law: Interesting cases relating to alleged discrimination on the grounds of sex, disability, religion and belief | Why a recent indirect discrimination claim succeeded even though the claimant didn’t themselves have the relevant protected characteristic Register here…

Get prepared for the local retail holiday rush with Pointy from Google

More than half of consumers who are planning to shop for the holidays say they will confirm online that an item is in stock before going to buy it. Attract these shoppers to your pharmacy by displaying your OTC products on Google.

Pointy from Google displays your in-store products on Google to help shoppers see what you sell. Pointy provides an easy, automatic way to get your products online without the need for e-commerce. Install Pointy, scan your products and watch them appear on Google for local shoppers to find. Pointy will continue to update automatically as you scan products so no work is needed to keep your inventory up to date. Learning outcomes: The importance of increasing your online presence. How to easily display your OTC products online with Pointy from Google for local shoppers to find. Register here…
Archived on 20 December 2021 – this content has expired.

Worknest Webinar – Contracts & Handbooks: Recommended Protections, Remote Working Considerations & Regulatory Updates

As we emerge from the pandemic, many employers are taking the opportunity to review and update their contracts and handbooks to better protect them from future unforeseen circumstances, bring them in line with new ways of working, and ensure they encompass the regulatory changes brought into place in April 2020.

Join our free webinar to discover the key protective clauses your employment contracts may be missing, whether employee handbooks are really necessary, and what changes to terms or policies you may need to introduce when rolling out hybrid or remote working. Plus get a recap on the Good Work Plan changes. So, to ensure your contracts and handbooks promote best practice and protect your organisation against all eventualities, join our Senior Employment Law Adviser, Rachel Holding, for a comprehensive session which will aim to break down the following areas into a series of real actions you can take now: Employment contracts: The different types of contracts, what you legally need to include, and what additional clauses we almost always recommend employers add in to ensure they are watertight. The Good Work Plan: Which changes to employment contracts and terms were all employers required to implement on 6 April 2020? Hybrid/homeworking: Do you need to update contracts or issue specific policies? And what considerations should be given to data security, health and safety and insurance? Employee handbooks: Are they a legal requirement, and what should they include? At the end of the session, Rachel will be taking your questions on the topics discussed.…

Protect Your Life’s Work & Know Your Numbers

How important is it to Know Your Numbers? Join Asvin Chauhan of Pharmawealth, who’ll explain how we can Protect Your Life's Work and Increase Your Returns by Knowing Your Numbers.

Your life as an Independent Pharmacist is challenging, very challenging! By knowing their numbers, some of our Pharmacist clients retired 5 years ago, a number are now retiring, and others are planning to retire comfortably within the next 5 years…That’s the power of Knowing Your Numbers. To protect your life’s work we need to creating the right framework of Will’s & Trust’s for your circumstances, and you’ll have certain knowledge that you have cut out the unnecessary taxes, leaving the maximum to your loved ones. Register Here…

Understanding your pharmacy’s finances with Hutchings Accountants

What are the main considerations when setting up an accounting system that’s right for your pharmacy business, and how you can use this to plan for improvement.

We will be talking about the importance of understanding your business finances, having an accounting system that is right for you, and how reviewing your results regularly can help you to increase both the profitability and value of your pharmacy business, make better financial decisions, and be best prepared for the future. We’ll discuss some of the common mistakes and problems we see with our pharmacy clients, and go through some tips on what you can do to avoid them. Understanding your financial reports How to use financial information to improve your business Knowing what your pharmacy is worth and how it compares to others Common mistakes and problems and what you can do to avoid them Register here…

Compulsory Vaccination in Care: Exemptions, Dismissals and Evidence for Inspections – An Ellis Whittam Webinar

Following the latest operational guidance from the DHSC, from 11 November 2021, anyone working or volunteering in a care home will need to be fully vaccinated against COVID-19, unless exempt.

This presents a whole host of questions for care home providers, namely which categories of people are exempt, what roles can these individuals continue to undertake, and how to fairly dismiss employees who aren’t exempt but refuse vaccination.

Presented by Ellis Whittam’s care sector experts, Employment Law Adviser and solicitor Toyah Marshall and Principal Health & Safety Consultant Charles Spencer, alongside CQC Compliance Inspections Manager, Gabi Ashton, this comprehensive, collaborative session will arm you with the answers you need to approach the new regulations confidently. Drawing on their combined legal, safety and compliance expertise, our hosts will cover common queries, such as:  Which categories of employees are exempt from the regulations? Which types of care organisations do the regulations apply to? What is the correct dismissal process, and what risks should employers be alert to? How will updates to the Health and Social Care Act impact inspections? What additional documentation will be required from a health and safety perspective? Register here…

Future Vision of Community Pharmacy Workshop – Public Health

Community pharmacists and their teams are an integral part of the public health family, and as seen during the pandemic are key to the prevention, improvement and management of ill-health.

Straddling health and social care, the community pharmacist connects the patient to place based solutions of support and treatment. Join us on the 3rd August to learn more about the future of community pharmacy and public health. Nick Kaye, Vice Chair of the NPA will be debating this topic with Professor Maggie Rae, President of the Faculty of Public Health, where we will learn more on the role of community pharmacy in the future of UK public health. Maggie Rae is currently the President of the Faculty of Public Health. She has particular interests in health inequalities, sustainable development, workforce, education and standards setting for Public Health. She is Head of the South West Academy of Population and Public Health for Health Education England. She leads the South West Specialist Public Health Training Programme and is committed to helping develop the Public Health future workforce.  Maggie is a Visiting Professor of Public Health, University of the West of England, and has extensive experience of working at all levels in public health.  She has been a Director of Public Health – twice!   She also led on Health Inequalities and Local Delivery at the Department of Health. In her role as President she works closely with the Academy of Royal Medical Colleges, Local Government Association and a wide range of partner agencies who have interests in  Public Health. …