Pro Delivery Manager and volunteer medicines deliveries – Wales leads the way

5th May 2020

The Minister for Health and Social Services in Wales, Vaughan Gething, today announced new arrangements to ensure people who are shielding or self-isolating can continue to get their prescription medicines – in partnership with the National Pharmacy Association and Pro Delivery Manager (PDM).

Many pharmacies across the rest of the UK are also examining how PDM can add to the robustness of medicines delivery services during the coronavirus outbreak.

Pro Delivery Manager can help identify those shielded patients in England receiving the ‘Community Pharmacy Home Delivery Service’ and record the Advanced Service deliveries.

The Welsh Government extended the availability of the Pro Delivery Manager medicines delivery solution to all community pharmacies in Wales, from 27 April. PDM software has now been installed in over 650 community pharmacies in Wales and in 18 dispensing doctors who wish to participate in the new delivery service to vulnerable, housebound, patients in Wales.

PDM was originally developed as a delivery tracking app for both Android and iOS. Its functionality now also matches volunteers in Wales to community pharmacies, to deliver medicines to shielded patients and those self-isolating without any social network to support them.

Among the benefits is that PDM helps ensure that deliveries are made to the right household, by monitoring GPS.
Raj Aggarwal, NPA board member for Wales, said:

“We are delighted to have been able to work with the Welsh Government, to provide a solution that help brings volunteers into play and maintains patient safety. PDM is a tried-and-tested product that brings value to any community pharmacy operation, and it’s great that some of the most vulnerable people in Wales will now benefit from it.  It’s good to see Wales leading the way. We’re confident that many more pharmacies in other parts of the UK will take advantage of PDM, to make their deliveries safe, auditable and efficient.”

Vaughan Gething, said:

“Community pharmacies are on the front line in our fight against Covid-19, working extremely hard to ensure people still receive their prescribed medicines.”