Yellow card reporting during the COVID-19 pandemic

24th March 2020

Following the Government’s recent announcements, the Medicines and Healthcare products Regulatory Agency (MHRA), like many other organisations, are now working remotely from 23 March 2020. Therefore, the MHRA are requesting all healthcare professionals to submit reports of suspected side effects to medicines via the electronic Yellow Card Scheme, and not paper. This will allow them to manage the reports more effectively.

IMPORTANT: if you have sent a paper suspected side effect Yellow Card after 17 March 2020

MHRA staff do not have access to the building, therefore, if you have not already received an acknowledgment, please resubmit your suspected side effect electronically.

Submitting reports of suspected side effects to medicines electronically

You can submit reports through one of the following methods:

If you do not have online access, please call 0800 731 6789 for free:

  • Monday to Friday: 10-2pm
  • Leave a message outside these hours and someone will call back

Submitting reports of adverse incidents to medical devices 

You can report medical device problems as follows:


Submitting reports of defective, fake medicines and medical devices, and e-cigarettes 

You can submit reports through the Yellow Card website on suspected incidents/problems involving: