Join your fast-growing family of NPA members, fighting for pharmacies across the UK, united in support of our vital services for millions of people.

Janice Oman
Representation Manager - Scotland
The NPA Scotland Representation Manager engages with NPA members and Community Pharmacy stakeholders to provide member feedback and to drive member NPA support and business opportunities for Scottish members.

Anne McAlister
Representation Manager - Northern Ireland
The NPA Representation Manager in Northern Ireland engages with NPA members and Community Pharmacy stakeholders to provide member feedback and to drive member NPA support and business opportunities for members in Northern Ireland.

Craig Cavener
Interim Head of Membership
Craig joined the NPA in 2017 and now as Head of Membership at the National Pharmacy Association (NPA), Craig leads national engagement and retention strategies, aligning them with the organisation’s strategic goals. He manages a large team across member services and relationship management, driving operational excellence and high-quality service delivery.
With over 30 years’ experience in business development, account management, sales and customer service across B2B, retail, and membership sectors, Craig is recognised for identifying growth opportunities, leading change, and building strong relationships

Lucy Whelan
Relationship Manager
Lucy joined the NPA in 2017 and is a highly experienced professional with a successful career spanning 34 years covering sales leadership, account management, and business development roles across various industries. She excels in relationship building and her strengths include empathy, enthusiasm, and attention to detail, enabling her to foster productive relationships and deliver high-quality support to NPA members. Lucy is passionate about driving success, developing others and adding value, always striving to ensure members have the best experience.

Alison Bonfield
Relationship Manager
Alison joined the NPA in 2014, bringing with her a wealth of experience in business development, marketing, account management, and strategic partnerships. As a former owner and Director of an SME, she has a first-hand understanding of the real-world pressures, rewards, and complexities of running a business. Alison supports independent pharmacies by helping them navigate both challenges and opportunities, with the goal of enabling success. She is passionate about delivering an exceptional member experience and is known for identifying strategic opportunities, offering valuable insight, and building meaningful relationships across the sector.

Rikta Desai
Trusted Partner Manager
Rikta is a Partnership Manager at the National Pharmacy Association, driving business development and partner growth. Focused on enhancing independent pharmacies through tailored solutions, new revenue streams, increase footfall, and build strategic market opportunities.

Nicholas Sullivan
Commercial Manager
Nick is a Commercial Manager at the National Pharmacy Association, supporting UK community pharmacies through strategic partnerships, commercial negotiations, and sector-strengthening initiatives. Helping members stay competitive and resilient in a changing healthcare landscape.
As community pharmacy takes on an increasingly intrinsic role in the provision of primary care and diversifies into even broader services, it is more important than ever for us to be partnered with an insurer who understands our evolving risk environment and can provide flexible relevant policy coverage and a robust claims service. For us, that insurer is NPA Insurance.
Rachna Chhatralia MRPharmS
Pharmacy Superintendent, Day Lewis PharmacyMy experience of working with NPA Insurance colleagues, over many years now, is a wholly positive one. NPA Insurance colleagues deliver a first-class underwriting and claims handling service. The team are extremely knowledgeable and can quickly make important policy coverage changes which reflect the ever changing and more clinical focused work undertaken by pharmacists, such agreeing to indemnify the new Pharmacy First service, as part of their standard Professional Indemnity and Legal Defence policy cover.
Adrian Price
Superintendent Pharmacist, Group Legal – Regulatory Ethics and Compliance, TescoCall me back
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