Membership

The NPA Scotland Representation Manager engages with NPA members and Community Pharmacy stakeholders to provide member feedback and to drive member NPA support and business opportunities for Scottish members.

The NPA Representation Manager in Northern Ireland engages with NPA members and Community Pharmacy stakeholders to provide member feedback and to drive member NPA support and business opportunities for members in Northern Ireland.

Craig joined the NPA in 2017 and now as Head of Membership at the National Pharmacy Association (NPA), Craig leads national engagement and retention strategies, aligning them with the organisation’s strategic goals. He manages a large team across member services and relationship management, driving operational excellence and high-quality service delivery.

With over 30 years’ experience in business development, account management, sales and customer service across B2B, retail, and membership sectors, Craig is recognised for identifying growth opportunities, leading change, and building strong relationships

Lucy joined the NPA in 2017 and is a highly experienced professional with a successful career spanning 34 years covering sales leadership, account management, and business development roles across various industries. She excels in relationship building and her strengths include empathy, enthusiasm, and attention to detail, enabling her to foster productive relationships and deliver high-quality support to NPA members. Lucy is passionate about driving success, developing others and adding value, always striving to ensure members have the best experience.

Alison joined the NPA in 2014, bringing with her a wealth of experience in business development, marketing, account management, and strategic partnerships. As a former owner and Director of an SME, she has a first-hand understanding of the real-world pressures, rewards, and complexities of running a business. Alison supports independent pharmacies by helping them navigate both challenges and opportunities, with the goal of enabling success. She is passionate about delivering an exceptional member experience and is known for identifying strategic opportunities, offering valuable insight, and building meaningful relationships across the sector.

Rikta is a Partnership Manager at the National Pharmacy Association, driving business development and partner growth. Focused on enhancing independent pharmacies through tailored solutions, new revenue streams, increase footfall, and build strategic market opportunities.

Nick is a Commercial Manager at the National Pharmacy Association, supporting UK community pharmacies through strategic partnerships, commercial negotiations, and sector-strengthening initiatives. Helping members stay competitive and resilient in a changing healthcare landscape.