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Easter bank holiday weekend pharmacy opening: MYS portal now open to claim payment (England)

18 Apr 2020

Community pharmacies in England were required to open between 2pm and 5pm (3 hours) on Good Friday 10/4/20 and Easter Monday 13/4/20, following a directive issued by NHS England & NHS Improvement (NHSE&I). Each pharmacy can claim a fee of £250 per hour for up to 3 hours per day for opening on Good Friday and Easter Monday.


The fee must be claimed through the Manage Your Service (MYS) portal on the NHS Business Services Authority (NHSBSA) website.

  • The MYS portal is now open. You must submit your claim within the claim window between Friday 17 April 2020 and Tuesday 5 May 2020 to ensure you receive the payment.
  • The MYS portal can be accessed here.

The payment is due to be made on Monday 1 June 2020. It will not show on your FP34 Schedule of payment; however, NHSBSA will send letters of confirmation of payment to contractors individually.

Pharmacies were permitted to seek flexibility from their local NHSE&I regional teams on the three hours during the day which they must be open to meet local need. As such, the actual hours that your pharmacy would have opened on Good Friday and/or Easter Monday may have been different to the mandated 2-5pm opening hours.

Pharmacies who remained open on Good Friday and Easter Monday as per a local agreement with NHSE&I must only claim for payment (as described above) for up to 3 hours per day based on the number of hours they were open. If your pharmacy was open for more than 3 hours, the balance of the payment must be claimed from the NHSE&I regional team as per local agreement.

Pharmacies must not make duplicate claims for payment for the same opening hours by submitting claims through the MYS portal as well as through local arrangements.

Please note that if your pharmacy was closed on Good Friday and/or Easter Monday, you must not submit a claim for payment for the day(s) it was closed.

Please see further information from the PSNC: