Archived on 31 March 2017 – this content has expired.

MSO report (July-September 2016)

02 Nov 2016

Superintendent update providing the 2016 Quarter 3 MSO report on findings from NPA Patient Safety Incident report forms received by the NPA.

Dear Superintendent,

Patient safety is at the heart of the new quality payments scheme, being introduced as part of the Department of Health’s Community pharmacy in 2016/17 and beyond: Final package”. The first two quality criteria listed, for which pharmacies can gain points, relate to patient safety:

  • Production of a written report that demonstrates evidence of analysis, learning and action taken in response to near misses and patient safety incidents, including implementation of national patient safety alerts and having shared learning
  • 80% of registered pharmacy professionals have achieved level 2 safeguarding status for children and vulnerable adults within the last two years

An outline of the quality payments scheme is set out in the Community pharmacy in 2016/17 and beyond: Final package” document.  Further details are expected to be released by 1 December 2016. In the meantime, I would urge you to consider the criteria and start working towards achieving them.

Download my Medication Safety Officer (MSO) report for Quarter 3 of 2016.  This contains many examples of dispensing errors and action points to help minimise the number of errors and improve patient safety.  My dispensing incidents and learnings webinar from 13 September 2016 is also now available on the NPA website.  I hope that you will find these resources useful to improve patient safety in your pharmacy and help you to meet the quality criteria.

Over the coming months, we will be producing further resources to help members to meet the patient safety quality criteria, including a template report form and information on how to obtain level 2 safeguarding  training.

For further information please contact the NPA Pharmacy Services team on 01727 891800 or email

Kind regards,

Leyla Hannbeck MSc, MRPharmS
Chief Pharmacist