NPA commissioned EY survey launched to check financial status of independent community pharmacy sector

22 May 2020

The last few months have been exceptionally challenging for all of us on all levels – personal, professional, financial, mental and health perspectives. Throughout these extremely difficult times, everyone in the independent community pharmacy sector has continued to provide outstanding patient care while dealing with very difficult circumstances. We recognise the hard work and courage it has taken from each member of our sector and we thank you.

At the same time, the first annual review of community pharmacy funding in England under the five-year contractual settlement is imminent. The NPA is working on behalf of our members to ensure that this review is as informed as possible. For this to be a robust process, it is vital to quantify both the financial impact of the COVID-19 crisis, and that of the five-year contractual settlement implemented from 2019.

NPA actions

We have commissioned the global consultancy firm EY (formerly known as Ernst & Young) to investigate the financial position of the independent community pharmacy sector and inform the first annual review of funding in England under the five-year contractual settlement, and conduct an economic impact assessment of the funding and policy framework in England. An expert health economic team from EY will assess the robustness of the pharmacy market and consider how far restricted funding and the broader economic environment may impact on efforts to achieve NHS objectives.

The EY survey will also capture some details of community pharmacy’s response to the Covid-19 crisis. This period has highlighted not only the challenges that pharmacy is dealing with, but also the important role that community pharmacy can play in absorbing pressure that would otherwise be put on other parts of the health system.

Request to our members

For the EY survey to be meaningful, we are requesting that each and every one of our members in England – whether you are a single independent community pharmacy owner, or have many branches in your business –completes the survey.  This is the best way for EY to have robust data to produce the economic impact assessment, which will feed into the first annual review of community pharmacy funding under the current settlement.

We, therefore, urge you to participate in the survey which can be completed within an Excel spreadsheet available to download from the following site:

We are requesting you to complete and return the completed survey forms to by 31st May 2020.

Data protection and privacy

We take the privacy of your data very seriously. Data collection and processing will be in accordance with the NPA’s data protection policy. Responses will be kept confidential and only aggregated data will be published.

What information will you need to complete the survey?

You may find it helpful to collate the following information before attempting to complete this survey. Please note: the survey should be completed within the Excel spreadsheet you download.


Survey tabs Information required
Identifying Information Tab ·         Contract F Code (found on your FP34 Schedule of Payment from the NHSBSA)

·         GPhC Number

·         NPA Member Number

Segmentation Data Tab ·         Staffing Information (top line – number of FTE)

·         NHS Services Information (List of Local Enhanced Services provided)

·         Private Services Information (List of services provided and total revenue for last financial year)

·         PMR Summary Dispensing Data (if possible)

Financial Data Tab ·         For Financial year 2018-19

·         Management accounts

·         Company YE Accounts

·         FP34 Schedule of Payments from NHSBSA(PPA/PPD statements)

·         Local Authority Payments

·         VAT calculation information

·         Payroll information

Financial Data (2016-18) Tab ·         Management Accounts from 2016-2018
COVID Impact Tab ·         Reports you may have made of products not available at Drug Tariff price

·         Wholesaler Summary Statements


NPA support

If you have any queries or require support completing the EY survey form, please email, including contact details and brief details of your query, and a member of NPA staff will get in touch with you.


We thank you in advance for your participation in this vital piece of work.