Patient safety (MSO)

Promoting the safe use of medicines. Use our Patient Safety Incident form to report your medication error.

leyla-hannbeckThe NPA’s Director of Pharmacy Leyla Hannbeck is acting as the Medication Safety Officer (MSO) for all independent community pharmacies in England  with fewer than 50 branches. The Medication Safety Service is currently being piloted for Scottish NPA member.

Responsibilities for supporting pharmacy businesses and superintendents include:

  • Promoting the safe use of medicines across the pharmacies
  • Implementing local and national medication safety initiatives
  • Improving patient safety on a day-to-day basis
  • Submitting medication error reports
  • Improving reporting and learning from medication incidents
  • Responding to requests from the Patient Safety Domain in NHS England and Medicines Healthcare product Regulatory Agency (MHRA) for further information about medication error incidents.

The Patient Safety Incident report form England enables independent community pharmacies with fewer than 50 branches to report medication errors quickly and conveniently.  The Scotland Patient Safety Incident Report should be used for members in Scotland. Completed forms can be printed in the pharmacy or users can request that the form is emailed to them.  Keeping completed forms can help pharmacies to meet the record-keeping standards for principle 1 of the General Pharmaceutical Council (GPhC) inspection model.  Incidents reported using this form do not need to be separately reported via the National Reporting and Learning System (NRLS); the NPA will anonymise the information and send it to NRLS (for forms submitted by pharmacies based in England only).

Contact the Pharmacy Services team on 01727 891800 / 0330 1231035 or by emailing them for more information.

Reporting incidents

Valproate: risk during pregnancy

The high risks associated with the exposure to valproate during pregnancy remains a high priority patient safety concern of NHS Improvement, the Medicines and Healthcare products Regulatory Agency (MHRA) and health organisations across Europe.



MSO quarterly updates (England)


Patient safety incident reports (Scotland)