NPA Employment Advisory Service

WorkNest enjoys a strong industry reputation for the quality of support provided to independent community pharmacies. Its dedicated NPA Team is made up of solicitors, barristers and chartered legal professionals whose combined experience of supporting the pharmacy sector is unrivalled.

This means that whenever you pick up the phone for advice on a workforce issue or query, you are speaking to a qualified adviser who not only understands the intricacies of Employment Law and HR best practice, but who has your best interests and business needs in mind.

The NPA Employment Advisory Service offers guidance, interpretation and legal advice in important areas such as:

  • Conduct, capability and performance
  • Disciplinary and grievance procedures
  • Redundancy
  • TUPE
  • Contracts and staff handbooks
  • Locum agreements
  • Holiday entitlement
  • Sickness and absence
  • Discrimination
  • Flexible working

Access the Employment Knowledge Hub here


Access the Employment Knowledge Hub here
Email us: Call us: 0330 123 0558


Whether you are facing an immediate issue or would benefit from the reassurance of a second opinion, the ability to talk matters through with a professional will save valuable time and frustration, ensure the long-term stability and effectiveness of your team, and enable you to operate with the confidence that you are acting within the law.

How it works

The service is free to use as part of your NPA Membership – giving you the peace of mind we want you to have as a valued NPA member. You can access support over the phone or via email.

  • The telephone service is available on 0330 123 0558 and is open between the hours of 8am and 6pm Monday to Friday. An out-of-hours service operates between 6pm and 8am Monday to Friday and at weekends. If your call cannot be taken immediately, it will be returned as soon as possible.
  • To receive support over email, please contact

When calling or emailing the service, please quote your name, the name of the pharmacy and your NPA Membership number. While all calls, case notes and correspondence are recorded to ensure quality and for monitoring purposes, please be assured that all information is confidential and stored securely in compliance with data protection regulations.

“We have had to look at all aspects of our business and this included staffing. Ellis Whittam were there for us, supported and advised us as we went through this minefield and gave us confidence that we were following procedures correctly and in a fair and sympathetic manner… I have recommended them to my friends in business too.” Daveys Chemist


Not sure whether to call?

We are here to support you through all employment matters and encourage you to contact us with any problem, large or small. By seeking advice at an early stage, we will be in a better position to help you achieve the best possible resolution and prevent any disagreement from escalating into a legal dispute.


Don’t forget our online resources

To complement the telephone and email support from the NPA Employment Advisory Service, there are a large number of online resources available to help you manage people matters effectively. Get immediate access to a range of expert-created documents, including job descriptions, sample policies, precedent letters, locum agreements and Contracts of Employment.


Access these online resources now
Email us: Call us: 0330 123 0558