My name is Leyla Hannbeck and I am Director of Pharmacy at the NPA. I use superintendent updates to communicate by email directly with superintendent pharmacists across the UK. My aim, through these updates, is to highlight key legislative, regulatory and practical areas of community pharmacy practice as well as provide the support and practical guidance that pharmacists and their teams may need to address the issues they face whilst keeping patient safety a priority during these challenging times.

I would like to invite all superintendent pharmacists to sign up to receive the latest superintendent updates directly by emailing with your name, NPA membership number and email contact details.

The table below shows all superintendent updates that have been released in 2019 so far.


Month Multiple UK Countries England Northern Ireland Scotland Wales
July Common dispensing errors resulting in indemnity claims

Selling / supplying cannabis based medicinal products / CBD-containing products

Duty of Candour (Scotland) – Annual Report Template

Refusal of pharmacy services based on personal/religious beliefs and values

Epipen supply and dispensing medicines through ‘vending machine-style dispensers’



IMPORTANT INFORMATION – Serious Shortages Protocol, NHS Contract Amendment (England)  

Dispensing and prescribing errors – Scotland Patient Safety Incident report

May Veterinary CD prescriptions (UK)


April How are you dealing with requests for alternatives when there are medicines shortages? (England, Scotland, Wales) Dispensing and prescribing errors – Medicines Safety Officer (MSO) report

End of April update

Dealing with medicines shortages and requests for alternatives Scotland update – Dealing with medicines shortages and requests for alternatives
March Misuse of OTC medicines (UK) – Purple Drank (UK)

Gabapentin and pregabalin CD classification (UK)



Funding grant for electronic adverse incident reporting system – Northern Ireland
February Refusal of a pharmacy service or prescription to patients (UK)

Margin calculator for March 2019 and price concession comparison spreadsheet
(England and Wales only

Supporting Excellence: New resource for Scottish NPA members
January Superintendent update on seized fake fentanyl tablets (UK) Where does community pharmacy fit into the NHS long-term plan published yesterday?

Digital Minor Illness Referral Service (DMIRS)

Superintendent update on the MSO Quarterly report (October – December 2018)


Kind regards

Leyla Hannbeck MSc, FRPharmS, MBA, MA
NPA Director of Pharmacy
Medication Safety Officer