The NPA uses superintendent updates to communicate by email directly with superintendent pharmacists across the UK. Our aim, through these updates, is to highlight key legislative, regulatory and practical areas of community pharmacy practice as well as provide the support and practical guidance that pharmacists and their teams may need to address the issues they face whilst keeping patient safety a priority during these challenging times.

We would like to invite all superintendent pharmacists to sign up to receive the latest superintendent updates directly by emailing with your name, NPA membership number and email contact details.

The table below shows all superintendent updates that have been released since 2019 so far.



Month All UK Countries England Northern Ireland Scotland Wales
May  COVID-19: NPA guidance on use of volunteers in line with the NPA interim policy and professional indemnity Please respond – IMPORTANT: NPA commissioned EY survey launched to check financial status of independent community pharmacy sector

Guidance on returned/unwanted medicines

URGENT REMINDER: End of month submissions and claiming payments – make sure you claim in time

April COVID-19: Important patient safety update Community Pharmacy Home Delivery Service During the COVID-19 Outbreak: commissioned
February  Coronavirus disease – Are you up to date with the latest advice?    

Less than one week to go until PQS declaration deadline – are you ready?


Scotland Patient Safety update published
January  England: 2 weeks to go until the PQS review period begins – are you ready?


Month All UK Countries England Northern Ireland Scotland Wales
November England: Pharmacy Quality Scheme (PQS) – Primary Care Networks (PCN) engagement guidance, plus NHS website and DoS profile reminder

NPA medication safety update (MSO report) Quarter 3 2019 (England)

Electronic Prescription Service (EPS) Phase 4 – template SOP and guidance launched

The Community Pharmacy Patient Safety Group has launched a medicines safety audit guidance resource to support the patient safety domain in the PQS (England)

October Serious Shortage Protocol – template generic SOP and guidance launched – plus England only SSP introduced today (3 October 2019)!
September IMPORTANT: Patient safety update for owners / superintendent pharmacists providing online pharmacy services including those linked to online prescribing services

NPA CPCF Calendars and Diabetes check SOP: new launch! Plus information about important CPCF-related changes to the October Drug Tariff

Pharmacy Quality Scheme (PQS) action plan and checklist published – are you preparing for the PQS?

MUR template SOP with updated target requirements launched

August Flu vaccination service 2019/20 – NPA launches SOPs and resources today (England only)

NHS Community Pharmacist Consultation Service (CPCS) – draft service specification and registration launched

July Distance selling pharmacies, electronic prescribing, FMD – are you looking for clarity?

Common dispensing errors resulting in indemnity claim

Duty of Candour (Scotland) – Annual Report Template
June Refusal of pharmacy services based on personal/religious beliefs and values

Epipen supply and dispensing medicines through ‘vending machine-style dispensers’

IMPORTANT INFORMATION – Serious Shortages Protocol, NHS Contract Amendment (England)  

Dispensing and prescribing errors – Scotland Patient Safety Incident report

May Veterinary CD prescriptions (UK)
April How are you dealing with requests for alternatives when there are medicines shortages? (England, Scotland, Wales) Dispensing and prescribing errors – Medicines Safety Officer (MSO) report

End of April update

Dealing with medicines shortages and requests for alternatives Scotland update – Dealing with medicines shortages and requests for alternatives
March Misuse of OTC medicines (UK) – Purple Drank (UK)

Gabapentin and pregabalin CD classification (UK)

Funding grant for electronic adverse incident reporting system – Northern Ireland
February Refusal of a pharmacy service or prescription to patients (UK) Supporting Excellence: New resource for Scottish NPA members
January Superintendent update on seized fake fentanyl tablets (UK) Where does community pharmacy fit into the NHS long-term plan published yesterday?

Digital Minor Illness Referral Service (DMIRS)

Superintendent update on the MSO Quarterly report (October – December 2018)