Wright Review next steps

The PSNC held a webinar on the Wright Review on 10th August and this is available to view on demand here. They have issued four questions for consultation about the way forward. The NPA will be submitting a written response to the PSNC itself, and is encouraging independent community pharmacy owners to do likewise to ensure that all the voices of the independent sector are heard. The NPA view on the Wright review is that: There needs to be change and the NPA wants to be an active participant in influencing and supporting that process. We recognise this review is a sincere attempt to create a more coherent, end-to-end system of representation and support, connecting local and national leadership. We can see merit in the vast majority of the recommendations made in the report, but we believe that key questions about the future of pharmacy representation & support in England remain unanswered by the Wright Review recommendations published in June. At the outset of this process, the NPA set out a number of principles we wished to see applied to any future structure. Uppermost of these are continued investment in local leadership and improved accountability. We also emphasise the importance of equitable governance, to ensure that the voices both of independents and multiples are fairly represented in local and national leadership.…

Faxes from pharmacies are still being sent to incorrect recipients –update

Pharmacy teams should check they are faxing to the intended recipient following further reports from a hotel group.

NHS England has received further reports from the same hotel group who are continuing to receive faxed anonymised prescriptions from pharmacies. The fax number of the hotel group, (0330 333 2812) is very similar to that of Alliance Healthcare’s prescription validation service fax number 0330 332 8126. Pharmacy teams should check that the Alliance Healthcare fax number held at the pharmacy has been recorded correctly to avoid faxes being unintentionally sent to a different recipient. NHS England has provided the following advice for pharmacists and their teams: Only use fax as a way of communication if no other method is available Confirm the fax number with the recipient prior to sending Confirm the fax has been received by the recipient after sending Any updates to the pharmacy’s contact details should be shared with relevant healthcare contacts Any breach of personal data must be reported appropriately so that the necessary investigation can be undertaken and learnings can be shared.  The NPA Pharmacy Services team has produced a brief overview of data breaches under the General Data Protection Regulation (GDPR). Further NPA GDPR resources are available on the NPA website.   For further information on this or any other query, please contact the NPA Pharmacy Services team on 01727 891 800 or email pharmacyservices@npa.co.uk.…

Personal data breach: faxes sent to an incorrect recipient (England)

A hotel group has informed NHS England’s Corporate IG team that they have received a number of faxes from pharmacies and GP surgeries

A hotel group has informed NHS England’s Corporate Information Governance (IG) team that they have received a number of faxes from community pharmacies and GP surgeries across the country. The faxes included certificates, dispensing token and medication requests and were sent to two incorrect fax numbers: 08444 119 012 01564 793 558   Advice for pharmacists and pharmacy teams NHS England has advised: Check all fax numbers currently used are not similar to the above fax numbers Only use fax as a way of communication if no other method is available/suitable Confirm the fax number with the recipient before sending Confirm the fax has been received by the recipient after sending Any updates to the pharmacy’s contact details should be shared with relevant healthcare contacts Any breaches of personal data is required to be reported so that the necessary investigation can be undertaken and learnings can be shared.   Guidance and resources Reporting data breaches is a requirement under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 The NPA cybersecurity FAQ resource can help pharmacy teams ensure they maintain data protection   For further information on this or any other query, please contact the NPA Pharmacy Services team on 01727 891 800 or email pharmacyservices@npa.co.uk.  Produced by the NPA Pharmacy Services team February 2019.…
Archived on 1 February 2020 – this content has expired.

Clinical Governance deadline – 31 March 2018

Pharmacy contractors are required to complete specific aspects of Clinical Governance by 31 March 2018

Pharmacy contractors must ensure a number of Clinical Governance (CG) actions are completed by 31 March 2018. As part of the NHS Terms of Service, pharmacy contractors must adhere to the CG requirements of the Community Pharmacy Contractual Framework (CPCF). By 31 March 2018, pharmacy contractors must have completed the following tasks: Task Guidance on task Clinical audits One national audit to be determined by NHS England and one pharmacy-based clinical audit which the pharmacy can choose NHS England has not yet released a national audit for 2017/18 For the pharmacy-based clinical audit, pharmacy contractors can consider completing the Specialist Pharmacy Service (SPS) oral anticoagulant safety audit Community Pharmacy Patient Questionnaire (CPPQ) CPPQ results must be published in one or more of the following ways: In the pharmacy – as a leaflet or poster On the pharmacy’s website On the pharmacy’s NHS Choices page Information Governance (IG) Toolkit The current version of the toolkit that pharmacy contractors must complete is Version 14.1 of the IG Toolkit The minimum expected level for community pharmacies to meet is Level 2 IG training materials that pharmacy contractors can use to train the pharmacy team on the requirements can be found on the IG Toolkit website Guidance for contractors on how to complete the toolkit can be found on the help section of the IG Toolkit website Task to be completed as soon as possible after 31 March 2018 Annual complaints report The annual complaints report is for each year ending 31 March – although this does not need to completed by 31 March 2018, pharmacy contractors should begin preparing the report The report must be completed irrespective of if complaints are received or not A copy of the report should be sent to the local NHS Regional Team as soon as reasonably possible The original report must be kept on the pharmacy premises and be presented to anyone requesting to view it   For further information on this or any other query, please contact the NPA Pharmacy team on 01727 891 800 or email pharmacyservices@npa.co.uk.…