Our Insurance Team

Alex is General Counsel at NPA Insurance and qualified as a solicitor in 2012. He is a healthcare and insurance lawyer with an expertise in pharmacy clinical negligence, regulatory and inquests, as well as insurance coverage issues. He has worked for NPA Insurance since 2018 and heads up the legal team handling professional indemnity, public and products liability and legal defence claims for NPA members and customers. The team won Claims Team of the Year at the prestigious National Insurance Awards in 2022 for their work supporting pharmacies through the Covid-19 pandemic.

Alicia began her working life at the age of 16 in a local community pharmacy and it was this early exposure to healthcare and public service which helped shape her commitment to supporting individuals in challenging circumstances. After deciding to pursue a career in law, Alicia qualified as a solicitor in October 2019. She began her legal career at a trade union firm in London, where she represented members from Unite, Prospect, and the Police Federation. Her work spanned personal injury claims and clinical negligence matters, often acting for clients facing complex and sensitive issues.

Following a career break to start a family, raising a daughter and a son, Alicia returned to legal practice at a leading London firm, where she exclusively represented families affected by the Grenfell Tower fire. Since March 2024, Alicia has worked at NPAI managing professional indemnity, public liability and legal defence claims on behalf of NPA members and customers.

Allyn is a clinical negligence solicitor who qualified in 2017. He worked for major regional insurance and clinical negligence firms before joining NPA Insurance in 2020.

As a senior solicitor, Allyn handles a range of matters on behalf of NPA’s members including clinical negligence, professional negligence, employers and public liability claims, Coroner’s Inquests and data breach claims, as well as assisting members with various legal and indemnity enquiries. He is also a supervisor for other members of the team, assists with incoming correspondence and handles the allocation of claims.

Tabasum joined the National Pharmacy Association in 2018 as a Paralegal and qualified as a Chartered Legal Executive in October 2024. Tabasum provides legal advice and claims handling support to our members, with experience in Clinical Negligence, Personal Injury and Data Breach claims.

Delivering excellent customer service has been the driving force of Daryn’s career in his various roles in the claims arena for over 40 years. Having handled individual claims and managed accounts for large commercial insurers and brokers before joining NPAI, he is focused on developing strong relationships with our pharmacy customers and strives to provide the best support possible when a loss occurs.

Tara is a claims handler at NPA and has nearly 10 years’ experience in insurance claims ranging from motor and household claims to commercial property and liability claims. Tara started her insurance career at Towergate, a large broker, before coming to NPA Insurance where she continues to expand her insurance knowledge. Tara is studying for her Cert CII exams and has been assisting the Legal indemnity team with liability claims taking on several Public and Employers liability claims under the mentoring of a colleague.

Richard joined us in May 2025 from Noble Insurance Services where he was Head of Underwriting, overseeing their diverse niche portfolio of commercial and personal lines products.

Having worked in Technical Underwriting and Portfolio Management positions for many years, Richard brings his knowledge and expertise to our products and will lead Technical Underwriting standards across NPAI’s classes of business as well as being the Product Owner for General Insurance products.

Nadira joined NPAI in February 2014 and has held a variety of customer facing and technical underwriting roles. In April 2025 she was promoted to become the lead underwriter for NPAI’s General Insurance products, where she oversees NPAI’s insurance service team and leads underwriting service and technical standards across all products.

I have worked in the UK Commercial insurance market for over 15 years and joined from Covea Insurance where I was Product and Channel Leader for their eTrade SME and Delegated Schemes accounts. I joined in January 2025 to lead the underwriting of scheme and delegated authority business. I bring strong technical underwriting, portfolio management and business relationship skills to our growing team. 

Georgia joined NPAI in December 2017 following previous roles within the Financial Services industry. She works closely with customers and actively supports internal teams to oversee billing, reconciliations and financial reporting. This involves ensuring accuracy in transactions, identifying and resolving discrepancies in order to maintain accurate financial records.

Kier joined NPAI in 2016, bringing with him several years of experience in business development and client relationship management within the insurance and healthcare sectors. He plays a key role in supporting the growth and visibility of NPAI’s insurance schemes, working closely with underwriting, membership, and external partners to deliver tailored insurance solutions for pharmacy professionals. With a strong focus on customer engagement and strategic partnerships, Kier is passionate about helping clients navigate their insurance needs through NPAI’s products and services.

With over 20 years of experience in the general insurance industry, Julie has developed deep expertise in a range of sectors including corporate business insurance and healthcare. Her insurance career began in logistics, providing risk management and insurance advice across UK warehouse operations, before spending several years at QBE Insurance in Manchester where she broadened her knowledge of commercial risk.

Julie then transitioned into the healthcare space, taking on the role of Insurance Manager for a large pharmacy group. This role gave her invaluable insight into the unique insurance needs of the pharmacy industry. In 2019 she was delighted to join NPA Insurance as Business Development Manager where she continues to combine her insurance knowledge with a customer-first approach. Julie’s focus is on delivering a seamless customer journey whilst ensuring our customers receive tailored insurance solutions that meet their ever-evolving needs.

Having previously worked for HSBC Bank within their contact centre environment, Heidi is an experienced sales coach, training, development and performance manager, who joined the NPAI in 2013 as the Insurance Service Centre Manager.

Her current role as Renewals & Development Manager strongly focuses on quality assurance, compliance and customer experience and supports the Insurance Service Centre, Renewals and Member Subscription teams. Her role centres on driving an excellent customer service culture through training and development; to improve and develop individuals, enhance performance and growth, and ensure regulatory compliance and operational efficiency.

Phil joined NPAI in 2016 having previously worked in insurance broking. He and his team are very much the customer face of NPAI, providing support to all NPAI customers via our range of insurance products and services. He hopes that one day he will get his bench in the NPA garden.

I’m a senior marketing professional with 20+ years’ experience across B2B and consumer marketing, specialising in financial services, communications strategy and brand development.

Kristiane joined NPAI in October 2013 starting as an Administrator and progressing to her current role of NPAI Operations & Membership Manager. She leads the Membership and Indemnity Insurance Support team providing guidance, insurance expertise and dedicated support to members. Kristiane is focused on continuous process improvement, working to enhance NPAI’s efficiency and overall performance.