We are a values-based organisation and all 130 of our employees live out our PACIER values, which guarantees a shared understanding of what we love to see, expect to see, and don't want to see. Find out more about what each of these values mean
NPA Values
Professionalism
Reflect the professional healthcare ethos of our members and customers
Put the best interests of our members, customers and One NPA first
Promote professionalism by acting with integrity and behaving responsibly
Encourage different views, and always ensure we disagree with the point, not the person
Always dress and conduct oneself appropriately, being punctual
Authenticity
Be the authentic voice of members and One NPA
Represent the views of our members in a fair and transparent manner
Give authentic opinions, while remaining respectful of others
Staying true to who you are, what you do and who you serve
Collaboration
Work together as One NPA – incorporating all members, all staff and the NPA and NPAI boards
Consult all relevant audiences to achieve effective outcomes for One NPA
Work collaboratively with NHS bodies, government departments, regulators, and other key stakeholders across the four nations of the UK
Be transparent, wherever possible
Work professionally and constructively with partner organisations.
Innovation
Embrace innovation and improve ways to deliver services to members, customers and colleagues
Seek out and lead on new ways of working, where there is a clear evidence-based benefit to members, customers and One NPA
See change as a positive development and be open to new ideas
Have the confidence to take risks, where appropriate
Excellence
Deliver outstanding service to members, customers and other stakeholders
Promote excellent membership, customer and staff experience
Always seek to improve on our performance
Ensure we deliver the best outcomes of any membership organisation
Respect
Behave respectfully and consider how own behaviour might affect others
Promote equality, diversity, inclusion and belonging – and challenge inequalities
Create a working environment where every individual can feel safe and empowered to achieve their full potential
Challenge bullying and inappropriate behaviours wherever you see them
Value everyone’s input and ideas, regardless of their background and characteristics
Respect the environment and promote sustainability.
