Here are the top five things NPA members need to know about the existing service they have available to them.
1. We have an in-house team of experts
Through NPA membership, any staff from your pharmacy team has direct access to a team of experienced pharmacists, a pharmacy technician, and a Pharmacist Independent Prescriber. This means our team has hands-on experience, knowledge and understanding to help guide you through simple to complex queries, finding solutions meeting legal and regulatory requirements.
Read more: Meet the NPA Team here
2. We offer advice and support on a wide range of topics and issues
Our team can assist with a broad range of topics, including but not limited to:
Clinical and patient safety: members can access guidance on drug interactions, children’s medicines and dosing, pregnancy and breastfeeding, hepatic and renal impairment, travel health, and veterinary queries.
Independent prescribing: whether newly qualified or expanding pharmacy services, our team help our members navigate the clinical, professional and regulatory landscape of independent prescribing.
Pharmacy funding and reimbursement: we can help our members understand the Drug Tariff, NHS service payments and ensure members are claiming correctly and efficiently.
Legislation and regulation: ensure our members stay compliant with pharmacy law, ethics, and Controlled Drugs legislation, helping interpret and apply the requirements with confidence.
Governance and compliance: From SOPs to audits, our resources, guiding notes and templates support pharmacy’s governance framework to ensure safe and effective practice.
Business and digital support: we provide advice on private services and business operations to help member pharmacies thrive in a competitive environment.
3. Flexible channels to access our service
Pharmacy teams have access to a wealth of knowledge through resources, articles and guidance digitally on demand whenever they want, on the NPA Membership Hub, plus email and telephone support Monday to Friday, 9 am to 5 pm (excluding public holidays). WhatsApp groups are used to provide important business, clinical and pharmacy practice updates.
4. Tailored help for evolving pharmacy practices
As pharmacy practice evolves – think hub and spoke models, changes in supervision, or new and expanded NHS services – our team is on hand to help our members adapt confidently and compliantly.
5. Trusted by thousands of Community Pharmacies across the whole of the UK
With over 6,000 NPA members based across the four nations of UK and tens of thousands of queries handled each year, our service is the best trusted partner for community pharmacy’s professional journey. Supporting members based in England, Scotland, Wales and Northern Ireland. We understand the differences in the devolved administrations and unique support required for all pharmacies and their staff.
