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5 Things every NPA member should know about their Learning & Development support from the NPA

1st September 2025


Learning and Development (L&D) is here to give your pharmacy team the skills, confidence, and support they need to thrive. Whether you’re looking to upskill staff, future-proof your business, or boost customer loyalty, training from the NPA helps you achieve it.

Here are the top five things you need to know:

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1. A wide range of courses with flexible delivery


You and your team can choose from an extensive library of courses, developed by our in-house experts and regularly updated to reflect the latest pharmacy practice. Flexible delivery options mean training can fit seamlessly around busy schedules, so learning never gets in the way of patient care.


2. Training that drives business success


Our courses are designed not just to upskill your staff, but to strengthen your business. With NPA training, you can:

  • Build competence and confidence at every career stage.

  • Improve workflow, efficiency, and patient experience.

  • Equip teams to deliver new and emerging services.

  • Increase service revenue by training staff to promote NHS and private services.

  • Enhance patient relationships and loyalty with stronger communication skills.

  • Support succession planning with clear development pathways, including our unique Level 3 programme.


3. Exclusive member benefits: NPA Learn + cashback


All members get free access to NPA Learn, our online platform packed with CPD resources and eLearning modules for every role in the pharmacy team. Plus, when you invest in Level 2 and 3 courses, you’ll earn 10% cashback – a direct return on your commitment to staff development.


4. Confidence in compliance


Most of our courses are accredited, helping you meet GPhC requirements. By training with us, you’re not only building skills but also enhancing safety, accuracy, and patient outcomes.


5. Easy progress tracking and dedicated support


Stay on top of your team’s learning journey with our clear online dashboards, making it simple to track individual and group progress. Behind the scenes, our course leads – experienced pharmacy professionals – and our member services team are always ready to support you.

Unlock the full value of your membership

Your Learning and Development service is more than training – it’s an investment in your team, your patients, and the future of your pharmacy. Explore courses today through your Membership Hub or contact our team to find out how to get started.

NPA Member Pharmacist

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Date published: 1st September 2025

National Pharmacy Association Ltd (Company No. 1281757) is registered in England and Wales and authorised and regulated by the Financial Conduct Authority. NPA Insurance Ltd (Company No. 64269) is registered in England and Wales. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered office: Mallinson House, 40–42 St Peters Street, St Albans, AL1 3NP. NPA Copyright © 2026. All Rights Reserved.

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