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NPA responds to Covid vaccine NHS booking system problems

6th October 2025


We are aware of reports from across the country of patients who are not eligible on the NHS for this year's Covid vaccine arriving at pharmacies, having been able to book an appointment via the online system. 

A gloved handed holding vaccine syringe .jpg

Henry Gregg, Chief Executive of the National Pharmacy Association, said:

"We are aware of reports from across the country of patients who are not eligible on the NHS for this year's Covid vaccine arriving at pharmacies, having been able to book an appointment via the online system. 

"This should have been avoidable and it is deeply frustrating for both pharmacies and patients. We urge any patient in this situation to treat pharmacy teams with respect as pharmacies try and manage the new NHS clinical criteria.

"We've urgently raised this issue with NHS England and the Department of Health and have asked for it be resolved as soon as possible." 

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Date published: 6th October 2025

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