The BTEC course was launched in the summer of 2020 and the first students on the new Level 3 Diploma have established good relationships with their NPA assessor as they work together on the course. Feedback from these students and their supervisors is extremely important to the L&D team, as it can help us shape and improve on the course content for students in the future.

Below are some of the comments we have received so far – these will be added to, as the number of students grows, so please refer back to this page again.




“My assessor has been really helpful. It is easy to get hold of them and they respond to any queries quickly. So far I have found all the materials straightforward to use. The textbooks are clear and have useful diagrams. I did find the online assessment tool quite difficult to navigate initially, but it is now OK. I enjoyed learning about health and safety in the workplace and being able to apply the things I learned to my own pharmacy. I have found that my knowledge is developing as I start to apply my learnings to my work. I am also feeling more confident in my own knowledge.

Charlotte Bowsher – Morrison’s Pharmacy

“The course content has been very informative and has allowed me to expand my knowledge particularly with regards to drug interactions, medical conditions and the treatment for such ailments. Studying the diploma is giving me more confidence in myself, particularly when giving certain advice to patients with regards to medication and drug interactions. I have received great support from my assessor.

Ruth Parkes, Andersons Pharmacy

“The support I have received from my assessor has been excellent. When I have questions or queries, my assessor is very helpful and points me in the right direction to find the answers. I find the layout and structure of the course books very clear and conducive to my learning. I’m really enjoying Book E which is very interesting and in-depth. The content is already helping me with the practical aspects of my role. It is definitely increasing my clinical knowledge. My team realise how they can help me and also where I’m able to assist them by taking on additional responsibility or tasks, which is very important as we’re so busy.”

Fiona McSeveney – Crawford’s Pharmacy


Go back to the dedicated BTEC Diploma page to find out more about this course.