Membership questions

Here are some standard questions regarding NPA membership

Joining the NPA

How do I join the NPA?

The NPA offer various membership options, once you have selected the right membership option for you, you can either call the membership team on 01727 795914 and join over the phone, email the membership team at, or you can download our online application forms, which you can complete and post, along with your payment to:

Mallinson House,
38-42 St. Peter’s Street,
St. Albans,

or fax through on 01727 795915.

I am an overseas pharmacist, can I become a member?

The NPA Membership extends to pharmacy professionals within the UK only.

Updating your details

How do I update my details?

To ensure you get the most out of your membership, please keep your details up to date, by completing our update your details form.

I am changing from a sole trader to a ltd company what do I need to do?

Complete a transfer of benefits document which membership can send to you.

Call 01727 795914

Can I change the way I pay for membership?

Yes, there are a number of ways in which you can pay for your NPA Membership, so find the most convenient one for you:

Annual Direct Debit

Annual Direct Debit takes away the trouble of renewing your membership. Your membership will remain continuous unless you decide otherwise.  The membership team will be happy to send or email a copy of the direct debit mandate. For a direct debit mandate please contact the membership team on: 01727 795914 or email us at

Please return your completed Direct Debit mandate to the address at the top of the form.


I’d like to pay monthly

Direct Debit is our only monthly payment option. Monthly Direct Debit takes away the trouble of renewing your membership. Your membership will remain continuous unless you decide otherwise. Paying monthly helps spread the cost. The NPA charges a 3.5% fee for paying this way.

Please return your completed Direct Debit mandate to the address at the top of the form.

Cheque payable to NPA.

BACs transfer to:

Sort Code 40-40-01    Account 51780263

Please use your membership number as the reference

I wish to cancel my membership and I currently pay by direct debit.

If you pay by Direct Debit and wish to cancel your NPA membership please contact your bank or building society immediately and cancel the Direct Debit. Failure to do so may result in payment being taken. To cancel your membership please contact the Membership Team on 01727 795914.

Using the NPA website to access resources

What are RSS feeds?

RSS stands for ‘Really Simple Syndication’ and the feed is basically a web page which contains basic information of the NPA’s most-up-to-date content and is updated in real time.

RSS feeds can be accessed by website browsers, desktop software (such as Microsoft Outlook), or RSS reader applications on smart phones. They are a great way to keep up-to-date with the latest updates from the NPA without visiting the website.

We publish the following feeds:

  • Latest member news
  • Press releases
  • Drug alerts

I was trying to access a page/resource and have been taken to the login page – why is this?

Some pages and resources in the NPA website are restricted to our members, with permissions to view the content.  Try logging in to the website.  If this is unsuccessful and you are taken back to the login page but you believe you should have access please contact us at

I have forgotten my username &/or password

There are a number of ways that you can retrieve your details:

  • Use the online form to email the communications team to obtain your username and password and we will call you back with your details.
  • Please email us at and provide your NPA membership number and your telephone number.  If you do not know your NPA member number please provide us with your pharmacy name and the postcode of your branch.
  • Please phone the NPA on 01727 858687, 01727 800405 or 01727 832161.

Passwords are not case sensitive and must be a minimum of seven characters (any combination of characters)

Opening or closing a pharmacy

I am moving premises, what do I need to do?

Please ring the membership department who will update your records 01727 795914.

I am opening a new pharmacy what should I do?

Contact the Membership Team on 01727 795914 or email us at who will arrange membership on a pro rata basis.

If I sell or close my pharmacy will I receive a refund?

Yes you will receive a refund for the unexpired membership. Please contact the Membership Team for more information on 01727 795914.


What insurance cover is required to open a pharmacy?

You will need professional indemnity, employer’s liability and shop and contents insurance, take a look at our General Insurance

Can I apply for membership without insurance or insurance only?

No membership of the NPA includes the Indemnity Insurance.

Does my insurance cover locum pharmacists?

Yes the insurance cover extends to all members of staff including locums.

What level of indemnity and public liability insurance do you provide?

£10,000,000 in respect of each single claim.