Customer Journey

Order your COVID-19 PCR kits today

Reason for a test

Most customers will require a negative COVID-19 PCR test result for international travel. Medicspot’s end-to-end service allows your customers to get tested within the tight timeframes required by airlines. They can then opt-in for a fit to fly certificate if they test negative. Medicspot handles all of the logistics, customer service and results so you can focus your time on selling.


Selling to customers

Inform your customer when to purchase by referencing Medicspot’s Travel Planner.

When you order your COVID-19 tests from Medicspot they will send you a digital marketing pack to help you sell, which includes:

  • Social media assets
  • Digital displays
  • A PDF sales toolkit for your staff


Medicspot manages the rest

Your customer will:

  • Perform their swab
  • Register their kit online
  • Return their test to the lab


Transportation of the test

Customers can choose to send their swab to the lab via:

Medicspot drop-off point – some pharmacies can become a drop-off point, find out more here.

Royal Mail –  priority mail box

Both options have pre-paid postage.


Getting their results

Medicspot drop-off point – If a customer drops their test off at a Medicspot drop-off point before 2pm, Medicspot will email their test results next-day by 11:59pm.

Royal Mail priority postbox – If a customer sends their test by post, they can track their test kit with the tracking details provided for an accurate idea of when it should arrive at the lab. Royal Mail aims to deliver next day but Medicspot is not responsible for Royal Mail postage times.

Medicspot aims to email test results within 24 hours of the test kit arriving at the lab.

Current information on turnaround times can be found here.