This is a 48hr tracked service (target but not guaranteed as per Royal Mail T&Cs)
This service will enable you to return 1 medium parcel (61cm x 46cm x 46cm and 20kg max) per month
It uses the Royal Mail returns platform already used by many UK businesses
On the day of the 28th of each month you will receive an email from the NPA with a link to the Royal Mail portal and instructions
You follow the instructions and use your unique code to print your own returns label and attach it to your parcel
You then just drop the parcel off to any Post Office or Royal Mail sorting office
The NPA will charge you £30* (exc VAT) on a quarterly basis to use the service, so just £10* (exc VAT) per month (subject to NPA Royal Mail Drop-Off T&Cs)
By subscribing to the service you are agreeing to both terms and conditions as stated by NPA and Royal Mail.
The NPA reserves the right to amend prices payable for Royal Mail Drop-Off Service following 3 months prior notice.
* Latest News
The NHS Business Services Authority (NHSBSA) Wakefield Processing Centre will be closed from 1 April 2022. Pharmacy contractors who have been sending their end of month submission to the Wakefield Division are required to submit their prescriptions to the NHSBSA’s new Processing Centre at
NPA members affected by the closure of Wakefield Processing Centre and using the Royal Mail service, should pick NPA – Newburn as the retailer, in order to generate the correct address label to send the bundle of prescriptions to the address stated above.
You must register by the 22nd of the month to access the service at the beginning of the following month. Registrations past this date will not go live until the month following your next return.
For example, register by the 22nd June to access the service for your June prescription returns at the beginning of July. Registrations after 22nd June and before 22nd July will have access to the service for the beginning of August.
Already signed up?
Here is a short video to explain how you can use the prescription drop-off service:
Please note: This is an NPA member service purchase but the delivery of service lies entirely with Royal Mail as per the terms and conditions. You will be required to contact the Royal Mail directly if your tracking shows the parcel has not reached its destination. The NPA Member Services team will be available to help you if you have an issue prior to accessing the Royal Mail portal.
The NPA accepts no liability for any potential loss associated with this service. Royal Mail liabilities are set out in their Royal Mail T&Cs.