Royal Mail Drop-Off service sign up form

If you haven’t already sign-up to this new service, register now by entering your details and agreeing to the Terms of Service.

Click here to sign-up

What is the Royal Mail Drop-Off service?

  • This is a 48hr tracked service (target but not guaranteed as per Royal Mail T&Cs)
  • This service will enable you to return 1 medium parcel (61cm x 46cm x 46cm and 20kg max) per month
  • It uses the Royal Mail returns platform already used by many UK businesses
  • On the day of the 28th of each month you will receive an email from the NPA with a link to the Royal Mail portal and instructions
  • You follow the instructions and use your unique code to print your own returns label and attach it to your parcel
  • You then just drop the parcel off to any Post Office or Royal Mail sorting office
  • The NPA will charge you £30* (exc VAT) on a quarterly basis to use the service, so just £10* (exc VAT) per month (subject to NPA Royal Mail Drop-Off T&Cs)

By subscribing to the service you are agreeing to both terms and conditions as stated by NPA and Royal Mail.

The NPA reserves the right to amend prices payable for Royal Mail Drop-Off Service following 3 months prior notice.


* Latest News

The NHS Business Service Authority (NHS BSA) scanning department at Bolton (Middlebrook) will be closed from 1st April 2024. Pharmacy contractors who have been sending their end of month submission to the Middlebrook Division will be notified directly by the NHSBSA on where to send their submissions after this date. Your April submission – which will be for items dispensed in March, will need to go to this new address.

Your March submission will still need to be sent to Middlebrook as usual. The NHSBSA will send a reminder of this change once more during February 2024 along with a supply of new address labels.

If pharmacy contractors have any queries or are unsure of which division to use, please contact the NHSBSA prescription services help desk on 0300 330 1349, or email

Interested in the service?

You must register by the 22nd of the month to access the service at the beginning of the following month. Registrations past this date will not go live until the month following your next return.

For example, register by the 22nd June to access the service for your June prescription returns at the beginning of July. Registrations after 22nd June and before 22nd July will have access to the service for the beginning of August.

Already signed up?

Here is a short video to explain how you can use the prescription drop-off service:

Please note: This is an NPA member service purchase but the delivery of service lies entirely with Royal Mail as per the terms and conditions. You will be required to contact the Royal Mail directly if your tracking shows the parcel has not reached its destination. The NPA Member Services team will be available to help you if you have an issue prior to accessing the Royal Mail portal.

The NPA accepts no liability for any potential loss associated with this service. Royal Mail liabilities are set out in their Royal Mail T&Cs.

No personal or business data is shared with the Royal Mail. You can view our Updated NPA Privacy Statement and Data Protection Notice.