P4: Delivering pharmacy services

This Principle concerns all pharmacy related services provided by the pharmacy and the way in which these services are accessed by and promoted to the public, as well as ensuring services are carried out in a way that is safe to the public.

This principle covers the management of both medicines and medical devices and the ways in which they are sourced, stored, handled, used, supplied and disposed. Processes should be in place to recognise potential safety issues with medicines and medical devices so that harm to the public can be minimised.

To comply with this Principle, you need to demonstrate that the way in which pharmacy services are delivered safeguards the health, safety and wellbeing of patients and the public make sure that sufficient staff are available to provide pharmacy services safely with appropriate skills and qualifications.

This principle includes three standards, as highlighted below:

Standard 1: Accessibility of pharmacy services to patients/public

Standard 2: Safe management and delivery of pharmacy services

Standard 3: Stock of medicines and medical devices

Take a look at our video and download our resources to understand how to comply with Principle 4 and the evidence inspectors may require you to demonstrate compliance.