Local Market Insight FAQs

Eligibility

Who can subscribe to Local Market Insight?

This service is only available to NPA Member organisations (including Affiliates) that have pharmacies based in Scotland, Wales or Northern Ireland and provide NHS services or have an NHS contract.  Applications for Local Market Insight service can be made on the NPA website at www.npa.co.uk/LocalMarketReport by using a head office/main pharmacy member number and postcode details.

I am a CCA member. Can I get access to these reports?

This service is only available to full NPA Members and Affiliates.  Otherwise, you may be able to gain access to a similar service directly from Real World Analytics at the RRP price.

I am not a member of the NPA. Can I get access to these reports?

This service is only available to full NPA Members and Affiliates.  Otherwise, you may be able to gain access to a similar service directly from Real World Analytics at the RRP price.

Delivery

How many reports will I receive?

This is an annual subscription, and once subscribed  you will normally receive one report every month for 12 months per pharmacy subscribed to the service.

How will I get my Local Market Insight report(s)?

Reports are emailed to the email address specified in the subscription around the first week of every month.

When will I get my Local Market Insight report(s)?

You will receive your reports around the first week of every month however your first report will normally be dispatched within 2 weeks.

Who will the reports be sent from?

Reports will be sent from LMR@npa.co.uk. Please add this email address to your safe senders list.

Payment/cost

How do I pay for my Local Market Insight service?

Payment for the Local Market Insight service is received via payment of an invoice, which generated from your NPA sales account and standard NPA payment terms apply.

How much does the Local Market Insight service cost?

Currently the annual subscription to receive Local Market Insight reports is £120 +VAT for pharmacies based in Scotland and Wales and £96 +VAT for pharmacies based in Northern Ireland. The NPA reserves the right to amend prices at any time payable for Local Market Insight service.

I have multiple pharmacies in Scotland, Wales and Northern Ireland can I get a group discount?

The price is already heavily discounted from the £300 price RWA charge per branch if you go direct. If you wish to discuss your specific requirement please contact your Account Manager Nicholas Sullivan on 07850 068647 (NI, Wales) or Daniel Troughear on 07917 687038 (Scotland).

I want to cancel my subscription?

This is an annual subscription which auto renews every year, cancellations or refunds cannot be processed once the first report is delivered.  Failure to pay for the Local Market Insight service may lead to your Sales account being placed on stop until payment is made.

Notice not to renew the subscription must be given prior to 30 days of the annual renewal date.

Support/updates

What support will I receive in understanding these reports?

The business insight has the potential to enable NPA members to get ahead of their local competition, focus on actions which can grow their business and, importantly, monitor the results of their actions as well as dynamic changes in their local market place on a monthly basis. By purchasing this service through the NPA, members will benefit from regular reviews of their reports with their appropriate Country Manager.

Where can I find out more information?

We will regularly provide updated content on how to get the most of your Local Market Insight service. These will include tips, videos and blogs, which can all be found on the NPA website and will be sent in regular communications.

I have questions about my subscriptions who do I talk to?

Your NPA Country Representation Manager can help with any queries; and pass your query to the appropriate person if needed.

Northern Ireland – Anne McAlister
a.mcalister@npa.co.uk
07538 192 839

Scotland – Janice Oman
j.oman@npa.co.uk
07538 192 588

Wales – Steve Simmonds
s.simmonds@npa.co.uk
07769 673 774

I have pharmacies in England can I get a report?

This service is only available to NPA Member organisations (including Affiliates) who have pharmacies based in Scotland, Wales or Northern Ireland only and whom currently provide NHS services or have an NHS contract.  If you have pharmacies in England you may be able to gain access to a similar service direct from Real World Analytics at their RRP price.

I need to update my details?

To update your contractor code or the recipients email addresses for the report(s), please contact LMR@npa.co.uk detailing your member number and company name and the changes you wish to make.

Information

What is included in the Welsh Local Market Insight reports?

  • Number of items and percentage change compared to last year – item growth for latest month, 3 months and 6 months for you and your top 10 local competitors
  • Top 10 GP practices in relation to your prescription items and dispensing volume trend of local pharmacies including percentage change – 3 months, 6 months
  • The top 5 pharmacies that have dispensed your local GP practice items and percentage change at 3 and 6 months
  • Medicines Use Review (MUR), Discharge Medication Review (DMR), Emergency Hormonal Contraception (EHC), flu claims and smoking cessation figures for your pharmacy compared to your local competitors

What is included in the Scottish Local Market Insight reports?

  • Number of items and percentage change compared to last year – item growth for latest month, 3 months and 6 months for you and your top 10 local competitors
  • Top 10 GP practices in relation to your prescription items and dispensing volume trend of local pharmacies including percentage change – 3 months, 6 months
  • The top 5 pharmacies that have dispensed your local GP practice items and percentage change at 3 and 6 months
  • Instalments and breakdown of items by dispensing type for your pharmacy including average cost per item
  • Patient type analysis – Smoking cessation, CMS and Minor Ailment Scheme (MAS)

What is included in the Northern Ireland Local Market Insight reports?

  • Number of items and percentage change compared to last year – item growth for latest month, 3 months and 6 months for you and your top 10 local competitors
  • Top 10 GP practices in relation to your prescription items and dispensing volume trend of local pharmacies including percentage change – 3 months, 6 months
  • The top 5 pharmacies that have dispensed your local GP practice items and percentage change at 3 and 6 months

We are currently working to add more information such as minor ailments, MURS, smoking cessation figures to the Northern Ireland reports.  Until we have that information available we are offering a 20% discount to the overall cost.  Once this information is available we will automatically include it for all customers.