We are currently in the process of updating our SOPs, which will be available in due course.

Template SOPs, published in 2017, are still available to download

Essential SOPs – FMD versions

The Falsified Medicines Directive (FMD) came into force on the 9 February 2019.

To support you, in preparing for implementation, FMD-updated SOPs are now available.

Essential SOPs – non-FMD (ZIP file)

The Essential SOPs (Last updated: 2017) – non-FMD are available to all NPA members and relevant to all UK home countries (England, Wales, Scotland and Northern Ireland), unless stated otherwise.

Our portfolio of template Essential SOPs – non-FMD (2017) can be found in categories across this page, or alternatively downloaded together in a ZIP file.

Supporting resources

For use in conjunction with each individual SOP. The ‘delegation of responsibilities’ resource helps delegate tasks to appropriately trained members of the pharmacy team. The 'Dispensing process: Best practice guidance' is intended to aid you when reviewing the SOPs covering the dispensing process


A collection of template SOPs available to support pharmacy teams in the dispensing process including dispensing prescription items, legal and clinical checks, owings and repeat dispensing

Pharmacy Practice

A range of template SOPs addressing pharmacy processes and services, including prescription submission, date checking and the sale of medicines.

Patient Safety

This portfolio of template SOPs are intended to address patient safety in a community pharmacy setting, including delivering pharmacy items, safeguarding and monitored dosage systems (MDS).

Controlled Drugs (CDs)

A range of template SOPs covering pharmacy processes when encountering CDs, including dispensing, disposal and delivery of CDs.

CD SOPs are currently being updated and will be available in due course.

Responsible Pharmacist (RP)

A collection of template SOPs for use by the RP, including assuming the role and operation in the absence of an RP.

NHS Services

Template SOPs considering Advanced Services (England), such as the NMS and DMS as well as the Hypertension case-finding service and Smoking Cessation Service

Electronic Prescription Service (EPS) (England)

A collection of template SOPs covering processes involved when using the EPS system, including EPS nomination and submission.

Monitored Dosage Systems

A suite of patient safety resources to support pharmacy teams who supply medicines in monitored dosage systems (MDS).