The NPA’s market leading Medicines Counter Assistant (Interact) course meets the minimum training requirements outlined by the GPhC for staff working on the medicines counter. This fully accredited course provides essential knowledge required to sell medicines over the counter and provide appropriate healthcare advice. Interact provides flexible learning at a pace that suits the pharmacy and the learner. Every learner has their own copy of the complete course materials, empowering them to study, learn and have their own personal reference source of information when supporting customers and patients.


  • Supports the learner to improve product knowledge and develop confidence on the medicine counter.
  • Course materials can be used as a personal reference source when supporting patients.
  • All course materials are sent together, providing flexible learning at a pace that suits the pharmacy and the learner.

“We chose the NPA’s Medicines Counter Assistant (Interact) course about 12 years ago and have used it ever since. The main purpose is that most of our students arrive with us with little knowledge about the practice of pharmacy. In the first year, they use it as background work to the case studies we use in our teaching and it gives them a ‘real world’ grounding for much of the information in lectures. This grounding in pharmacy has proved popular with the students and has helped contextualise the later years of the degree.”

Mike Ellis-Martin (BSc Pharm)Hons, FHEA, DHyp Senior Lecturer (Pharmacy Practice) University of Brighton


This course is suitable for any member of staff wishing to work on the medicines counter. It can also be studied as part of the NPA/Qube Pharmacy retail apprenticeship.



Distance learning course consisting of practice-based activities and two assessments comprised of multiple choice questions covering the following topics:

  • Pain
  • Colds, coughs and hay fever
  • Indigestion, heartburn and constipation
  • Women’s health and child health
  • Skin, feet and men’s health
  • Eyes, ears and mouth
  • Holiday healthcare and healthy living
  • Veterinary medicines

This course is available in blended and e-learning formats. More details of the NPA Learning Academy, the NPA’s e-learning platform can be found here.


The estimated study time for this course is 55 hours. This course can take between 6–12 months to complete. The assessments include:

  • Modules 1 and 2: Online multiple choice questions at the end of each module, marked in real time
  • Completion of Competency booklet

The NPA reserves the right to request randomly selected students’ course work to ensure you have completed the activities and multiple choice questions in each module.

Please refer to our FAQs for further information around our most recent course updates.

To understand the difference between the journey of an eLearning student from that of a blended student, view our Guide to the Student Journey on the NPA Learning Academy flowchart here.

View our short video that introduces the Competency booklet.

N.B. The NPA now offers a combined level 2 course called Medicines counter and dispensing course – details can be viewed here.


Upon successful completion of Modules 1 and 2 and the upload of completed Competency booklet, an end of course e-certificate will be provided from the NPA.


6 - 12 months

Start Date

Applications accepted throughout the year

Course Fee


£79 + VAT

£118.50 + VAT


£55 + VAT

£82.50 + VAT