The NPA’s market leading Medicines Counter Assistant (Interact) course meets the minimum training requirements outlined by the GPhC for staff working on the medicines counter. This fully accredited course provides essential knowledge required to sell medicines over the counter and provide appropriate healthcare advice. Interact provides flexible learning at a pace that suits the pharmacy and the learner. Every learner has their own copy of the complete course materials, empowering them to study, learn and have their own personal reference source of information when supporting customers and patients.


  • Supports the learner to improve product knowledge and develop confidence on the medicine counter.
  • Course materials can be used as a personal reference source when supporting patients.
  • All course materials are sent together, providing flexible learning at a pace that suits the pharmacy and the learner.

“We chose the NPA’s Medicines Counter Assistant (Interact) course about 12 years ago and have used it ever since. The main purpose is that most of our students arrive with us with little knowledge about the practice of pharmacy. In the first year, they use it as background work to the case studies we use in our teaching and it gives them a ‘real world’ grounding for much of the information in lectures. This grounding in pharmacy has proved popular with the students and has helped contextualise the later years of the degree.”

Mike Ellis-Martin (BSc Pharm)Hons, FHEA, DHyp Senior Lecturer (Pharmacy Practice) University of Brighton


This course is suitable for any member of staff wishing to work on the medicines counter. It can also be studied as part of the NPA/Reed Kickstart programme or the NPA/Qube Pharmacy retail apprenticeship.



Distance learning course consisting of practice-based activities and two assessments comprised of multiple choice questions covering the following topics:

  • Pain
  • Colds, coughs and hay fever
  • Indigestion, heartburn and constipation
  • Women’s health and child health
  • Skin, feet and men’s health
  • Eyes, ears and mouth
  • Holiday healthcare and healthy living
  • Veterinary medicines

This course is available in paper and e-learning formats. More details of the NPA Learning Academy, the NPA’s e-learning platform can be found here.


The estimated study time for this course is 55 hours. This course can take between 6–12 months to complete and you will be tested using a range of methods including:

  • Multiple choice questions at the end of each module
  • Activities to complete in the pharmacy
  • 50 assessment multiple choice questions after module five and module 10

The assessment multiple choice questions will be independently assessed by the NPA. The NPA reserves the right to request randomly selected students’ course work to ensure you have completed the activities and multiple choice questions in each module.
Upon successful completion of the course, an e-certificate of completion will be provided.

N.B. The NPA now offers a combined level 2 course called Medicines counter and dispensing course – details can be viewed here.


e-Certificate to show completion of relevant unit(s) to meet the General Pharmaceutical Council requirements for working on the medicines counter.


6 - 12 months

Start Date

Applications accepted throughout the year

Course Fee


£79 + VAT

£118.50 + VAT


£55 + VAT

£82.50 + VAT