Coronavirus: NPA advice to patients and the public

Read the latest NPA advice that members can communicate to their patients and the public


What to expect in your local Pharmacy: 

Please use the following guidance to help inform your patients and the public of what they can expect in your local pharmacy:

Corona – What to expect in your local pharmacy [CLICK HERE]


Social distancing:

With the rise of COVID-19 cases throughout the UK, social distancing is becoming a more ever-present protocol throughout pharmacies and the wider community. We have created a short guide, within which we define social distancing and outline methods that pharmacies can use to implement this. The final page of this guidance may be used as a poster to give the public a visual representation of the “do’s and don’t’s” of social distancing.

Social distancing – read our guidance

Methods to prevent the transmission of COVID-19:

There is currently no vaccine to prevent COVID-19 acute respiratory disease. The best way to prevent infection is to avoid being exposed to the virus. (PHE).

  • Frequently clean your hands by washing your hands with soap and water for at least 20 seconds or by using an alcohol-based hand sanitiser that contains at least 60% alcohol if soap and water are not available
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • When coughing and sneezing, use a tissue or if caught without cover your mouth and nose with a flexed elbow (when the tissue is used, discard it immediately into a closed bin and clean your hands as above)
  • Avoid close contact with anyone that is coughing, sneezing and has a fever, and maintain at least 2 metre distance
  • Clean and disinfect frequently touched objects and surfaces
  • If you have fever, cough and difficulty breathing, share information about any recent travels with NHS 111/NHS Direct Wales/ NHS 24 111 (people in Northern Ireland should contact their GP)
  • If you have mild respiratory symptoms and no specific travel history, carefully follow the precautions listed above and ensure that you stay at home until you recover
  • Avoid eating animal products that are not thoroughly cooked
  • Avoid direct contact with live animals or surfaces in contact with animals when visiting live markets situated in areas where cases of the novel coronavirus have been confirmed


Advice to patients and the public if you have symptoms:

If you have symptoms of COVID-19, follow Stay at home: guidance for people with confirmed or possible coronavirus (COVID-19) infection:

  • If you or anyone in your household” has one of the two symptoms – a high temperature or continuous cough – you should stay at home for 14 days. If possible you should not go out, even to buy food or essentials, other than for exercise and in that case at a safe distance from others.
  • DO NOT visit your GP surgery, community pharmacy or a hospital
  • ONLY contact NHS 111 online if your symptoms get worse during home isolation, or are no better after seven days – if you have no internet access, call NHS 111.