There are many roles within a pharmacy team but every team member provides a vital service to patients and the public. Therefore it is important to emphasise the correct culture and processes within the pharmacy to deliver safe and effective care to your community.

Both registered pharmacy professionals and all unregistered staff, should provide expert care which includes your drivers. Your drivers are the face of your pharmacy brand and reputation so make sure you have provided them with, support, education, awareness and knowledge when they are out on the road.

Did you know the NPA has a range of services that can help you?


Delivering Medicines Safely and Effectively

This course is accredited by the GPhC as meeting its requirements for the safe delivery of prescribed medicines.

It provides staff with critical knowledge on delivering medicines to ensure the safety of patients and reduce the risk of errors.

In line with the announcement made by GPhC for education and training requirements for pharmacy support staff in 2019, staff recruited by a pharmacy to deliver medicines, must enroll in a GPhC-accredited training course as soon as possible, and within three months of commencing their role.

The course is suitable for any staff member who collects prescriptions and delivers medicines to patients. Medicines counter assistants and dispensing assistants who wish to provide collection or delivery services to patients in their own homes or in care/nursing homes would also be required to complete this GPhC-accredited training course.

NPA Member benefit:

As well as covering the rules and regulations, the course will also aid the development of soft skills for building relationships with GPs and managers. The course helps to enhance customer service to housebound patients, increase job satisfaction of your extended team, and provides evidence of staff competency. Course materials provided can be used as a reference source when supporting patients.

Find out more about Delivering Medicines Safely and Effectively here.

Pro Delivery Manager

Pro Delivery Manager is a combined web and app based delivery solution designed for small/medium sized businesses who run or are thinking about running their own delivery service for an established or growing customer base.

It enables the business to improve the efficiency of their local delivery service through various factors, including more effective route planning for delivery drivers, providing cost savings and enhanced customer relations.

PDM now has solutions available with all the major PMR providers in the UK for ease of adding patients and managing patients deliveries through the entire delivery process.

NPA Member benefit: congratulations

Sign up for an exclusive trial and get 3 months free instead of 1 month plus a reduced monthly account fee of £34.95 +vat compared to the regular price of £44.95 +vat.

Find out more about Pro Delivery Manager here.

NPA Personal Car Insurance

Our motor insurance is designed for the benefit of pharmacists, their immediate family and staff.

Find out more here.