Launch of the NPA Dispensing SOP templates

11th May 2022

In this Spotlight:

We are pleased to launch a collection of updated template dispensing standard operating procedures (SOPs) to support pharmacy teams in the dispensing process. This suite of SOPs includes the following:

  • Dispensing prescription items
  • Legal and clinical check
  • Owings
  • Repeat dispensing
  • Handing out dispensed prescriptions
  • Ordering pharmacy stock
  • Receipt and storage of pharmacy stock
  • Disposal of pharmacy stock
  • Dispensing veterinary prescriptions
  • Serial prescriptions (Scotland only)
  • Supporting documents – to be used alongside the above SOPs
    • Delegation of responsibilities
    • Dispensing process Best practice guidance

To access the dispensing SOPs, please visit the NPA SOPs hub page. We are currently updating the controlled drugs (CD) SOPs, which will be available in due course.

Key points for pharmacy teams:

  • Please note the SOPs are templates and should be adapted to individual pharmacy processes
  • A declaration page has been added at the end of each SOP, which should be completed by each member of the pharmacy team involved in the process
  • It is advisable for SOPs to be reviewed at regular intervals by the pharmacist and where appropriate after a dispensing incident

Further reading:

Please contact the Pharmacy Services team for further advice and support:


CRN 22-04-S47
First published: 2017
Last updated: 26/04/2022