Patient Safety Landing Page

NPA Members

Log in here to access patient safety support including SOPs, resources, MSO reports, incident reporting platforms for all UK countries, drug alerts, recalls and more.

Email pharmacyservices@npa.co.uk if you need assistance or if you have an enquiry – include your NPA Membership number (mandatory), name and postcode of your pharmacy, your name and position/role, your direct contact number and details of your enquiry.

Non-NPA Member pharmacies, pharmacy organisations, healthcare professionals, regulators, NHS and Government organisations

For patient safety, contacting the NPA MSO, and any pharmacy-related enquiries, email us at pharmacyservices@npa.co.uk – include name, address and postcode of your pharmacy/organisation, your full name and position/role, direct contact number, and details of your enquiry.
NPA Membership enquiries: https://www.npa.co.uk/membership/
For any other enquiry, please use our e-form: https://www.npa.co.uk/contact-us/

Members of the public

Thank you for visiting our website. The NPA is a Membership-only trade association for independent community pharmacies. This website is for NPA Members only. We are unable to respond to any enquiries from members of the public. If you have any medicine, medical device, pharmacy, or patient safety-related enquiries, please contact your regular pharmacy team.

Useful links

Report suspected side effects to medicines, vaccines, e-cigarettes, medical device incidents, and defective or falsified (fake) products to the Medicines and Healthcare products Regulatory Agency (MHRA): https://yellowcard.mhra.gov.uk/
Report a patient safety event (England)
NHS 111 (England)
NHS 111 (Wales)
NHS24 (Scotland)
NHS (Northern Ireland)
General Pharmaceutical Council
Pharmaceutical Society of Northern Ireland