Health & Safety Advisory Service

Your NPA membership entitles you to FREE unlimited usage of the Health & Safety Advisory Service.

As an employer, you have a legal responsibility to protect the health and safety of your employees and anyone affected by your activities. We can help you reduce risk and improve the wellbeing of your employees, patients, customers and any visitor to your pharmacy premises. It makes sense to check that you are dealing with matters properly and to ensure you are fully compliant legally and in line with GPhC regulations.

The service provides key documentation templates for your pharmacy including:

  • Health & Safety Policy
  • Employee Handbook
  • General risk assessment
  • Fire risk assessment

Plus guidance, interpretation and advice on Health & Safety regulations and in areas of risk including:

  • Slips, trips and falls – the biggest cause of major injury in the workplace
  • Personal injuries
  • Manual handling
  • Working at height
  • Cleaning and disinfection
  • Fire safety
  • Asbestos
  • Staff training
  • Legal requirement for “Competent Person”

Always seek advice prior to acting.

When contacting the service, please quote:

  • Your name
  • Name of the pharmacy
  • NPA membership number

Telephone 0330 123 0558


Website Visit site (contact WorkNest for your login details)

The telephone and email service operates during standard office hours between the hours of 8am to 6pm Monday to Friday. If you need advice at any other time, an out of hour’s service is in operation.

While all calls, case notes and correspondence will be recorded for legal, monitoring and quality purposes, please be assured that all information is confidential, stored securely and complies with data protection legislation.