Resilience is defined as the ability to bounce back and recover from change; with expert hosts we will discuss how we use sustainable practices to deliver outstanding services as part of the NHS family.


NPA Winter Conference 2020 programme

The countdown has begun! We look forward to welcoming you in:

Join our panel of NPA and guest speakers:




We will have a series of webinars for you to join, they will cover:

  • the use of technology in the light of the pandemic
  • the new opportunities you can use in your businesses
  • the impact of the CPCF in England 12 months on
  • virtual consultations and other changes in the operating environment that will shape the next 12 months for Community Pharmacy
Can’t make it on the day? Don’t worry – if you register your details as normal, we will send you a recording to view on demand once it’s ready. Plus, receive bonus resources such as FAQs from the night and any action points, where available!



Enabling Community Pharmacy to do so much more
Monday 9 November | 12.30 – 13.30 

Register here

Community pharmacy has demonstrated more than ever this year its value to the NHS and the public. With the challenge of COVID-19 still here, how can community pharmacy be put on a more sustainable path for the future?

Andrew Lane
– Chair, NPA


What are your key questions on the current hot topics in pharmacy practice?
Monday 9 November | 19.30 – 20.30

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We will cover key questions received from our members on a range of pharmacy topics, including flu service, COVID-19 and PQS

Jasmine Shah
– Head of Advice and Support Services, NPA


-TUESDAY 10 November- 


Understanding the changing workforce agenda and ensuring sustainability in the current climate
Tuesday 10 November | 12.30 – 13.30

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Community Pharmacy being the ‘front door’ to the NHS has put our sector at the forefront for ensuring the general public are supported with their health needs. Ensuring our workforce can take on the challenges provides an opportunity to reflect on our current situation and the need to change to meet future demands.

Louise Baglole – Head of Learning and Development, NPA
Helga Mangion – Policy Manager, NPA


Be smart with your patient interactions and improve your business
Tuesday 10 November | 18.00 – 19.15

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In a digitally enabled world, community pharmacies risk losing their patients to other providers who communicate well with their patients and develop strong healthcare relationships. There’s a wealth of free information on services and items available to you as an NPA member.


Olivier Picard – Board member, NPA
Adele Curran – Chief Customer Officer, Real World Analytics


Providing pharmacy services at a distance, including via the internet – key learnings and insights from the GPhC

Tuesday 10 November | 19.30 -20.30

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The GPhC will share the key findings from inspections, learnings and areas of concern and what guidelines pharmacies should take to meet the requirements.


Claire Bryce Smith – Director of Insight, Intelligence and Inspection, General Pharmaceutical Council
Jasmine Shah – Head of Advice and Support Services, NPA



Demystifying Apprenticeships – how retail apprenticeships could be a solution for community pharmacies
Wednesday 11 November | 12.30 – 13.30

Register here

With the current economy and pressure on community pharmacy to deliver healthcare to their local communities, apprenticeships are a way to offer a much more affordable staff resource to your business.  By working with the NPA’s Recommended Business Partner, Qube Learning, who specialises in this area, your business could potentially save thousands of pounds, bringing bright fresh talent into the business and providing access to free recruitment and training including the NPA’s accredited Level 2 courses.

Heenal Malde – Lead Learning and Development Pharmacist, NPA
Alistair Ling – Business Development Manager, Qube Learning


Protect your life’s work; know your numbers
Wednesday 11 November | 19.30 – 20.30

Register here

Your life as an Independent Pharmacist has become challenging, very challenging! By knowing their numbers, some of our Pharmacist clients retired 5 years ago, a number are now retiring, and others are planning to retire comfortably within the next 5 years. That’s the power of knowing your numbers.

Protect your life’s work by creating the right framework for your circumstances, you’ll have certain knowledge that you have cut out the unnecessary taxes, leaving the maximum to your loved ones.

Anil Sharma – Board member, NPA
Asvin Chauhan– Managing Director, PharmaWealth



Interested in having your logo here?

To find out more about sponsorship, email Ashleigh Beddy