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Treating you fairly

We aim to treat you fairly. We consider carefully the products we offer and we select or design them with our customers in mind. We work hard to make sure you’re not misled and that the information we provide is clear and understandable. Our complaints process is fair and accessible and we aim to put things right if we’ve made a mistake. We want you to be confident and comfortable in your dealings with us.

What to do if you have a complaint

Please contact us: NPA Insurance Ltd, Mallinson House, 38-42 St Peter’s Street, St Albans, Herts, AL1 3NP

By telephone – call 0800 496 0426.