Ashton’s Healthcare Solutions Ltd – Bolton

Job Description

About StrongRoom AI
StrongRoom AI is an exciting, dynamic and young venture Australian-backed company transitioning into the UK and working with Pharmsmart. We are an AI-driven start-up within the healthcare industry working on a management platform aimed at reducing adverse drug events within the Pharmacy, Hospital and Aged Care Facility settings. We specialise in AI analytics and Facial Recognition technology for care providers to create easy-to-use, efficient, and secure solutions within the customer-facing environment Our culture values integrity, tenacity, self-initiative and creative thinking. We push our workers to reach their maximum potential not just as a worker but as human beings, whilst letting you be the master of your own.

About the Role:
An opportunity for a customer focused product onboarding specialist to provide support, consult and training to our customers on product software.

Objectives of this Role
This role is to ensure the successful implementation of the new technology and systems to support our customer’s transition to new software. The primary objective is to deliver training and consulting support services to StrongRoom customers in the effective use of the Strong ER Pharmacy product.

Responsibilities:

• Responsible for client contact and customer administration during the onboarding process
• Ensure a smooth handover between the installation team responsible for the initial product onboarding and the second phase of the onboarding cycle; product training.
• Check customer information is accurate and tech installation is complete prior to engaging the pharmacists for training
• Responsible for the initial and actual onboarding of our product into the community pharmacy (remotely)
• Deliver specific product training sessions (as many as the customer requires to fully understand the system)
• Go through training material and conduct training sessions on the software
• Answer technical questions
• Follow up with the client after training
• Advise and implement support and training infrastructure such as
  • Preparation of product user manuals
  • Training manuals or documentation
  • Knowledge Guides
• Evaluate and report on the progress of training per customer or implementation
• Product testing and support – feedback system to report feedback or bugs following the workflow

Requirements:

• Proven experience as a software trainer or experience in the medical industry or pharmaceutical space
• Excellent customer service skills along with a calm and patient demeanour
• Top-notch administrative, research and troubleshooting skills
• Ability to detect and remove barriers to learning and convey complex information in an understandable way
• Attention to detail and a background in service orientation

Full job description can be viewed here.

Employee Benefits

Work from home.