Grove Pharmacy – Medicine Counter Assistant

Job Description

Principle Purpose: To provide a caring, friendly and professional service to our customers whilst working with the team in order to support pharmacy services.

Main Responsibilities:

• Provide excellent customer service, be polite + courteous to customers
• Offer informed advice on appropriate treatment of minor ailments and products
• Use the cash register to serve customers
• Provide and support the team in delivering pharmacy services
• Maintain high standards of branch appearance through effective merchandising and housekeeping. Monitor the fridge temperature and deal with waste as appropriate
• Sell medicines and handle prescriptions in line with the current pharmacy legislation and company policy
• Maintain high standards of personal appearance and adhere to the company dress code
• Order, return and maintain stock levels in branch and complete necessary documentation
• Follow the company SOPs and protocols
• Ensure that company housekeeping and date checking procedures are followed
• Report any matters affecting the company, customer service, security, etc. Maintain good relationships with the pharmacy team, feeding-back relevant customer comments and concerns with the aim of improving the customer experience
• Maintain and submit all required paperwork

The above list is not exhaustive. You may be required to perform other duties, those deemed reasonable by your Manager.

Employee Benefits

5.6 weeks holiday (pro rata if part-time)