L&D – student & supervisor satisfaction scores

It is very important for the L&D team to understand how students and supervisors find our courses. The NPA’s L&D team review the course evaluation ratings to ensure that the training is consistently meeting student requirements. By considering the comments provided by students, the team is able to develop the training content to improve the learning for students in the future.

The team has analysed course evaluation forms from a sample of over 986 students who completed a range of its training courses in paper and eLearning formats between January – December 2023 to establish that 92% of students were Very satisfied/satisfied with their course.

The following video provides further details and graphs to provide further insight into how students rated their study:

After success of our Student Satisfaction project over the last 3 years, providing greater insight into the student experience and highlighting areas that need improvement. In 2023 it was decided to also roll-out a method to obtain Supervisor feedback upon completion of their students course. It is very important to us at the NPA to gather feedback from both the Student, and the Supervisor as it creates a full picture of how our courses are experienced by those who use it.

Further information on the Supervisor experience can be found in the video below.


If you would like further insight into the student experience across a variety of our training courses please go to our student testimonials page to see what our students had to say.