Top Ten Tips for Success

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Read a free article from the latest InPharmacy Spring 2019 magazine.

Ade Williams is Superintendent Pharmacist at the multi award-winning Bedminster Pharmacy, an independent healthy living pharmacy in Bristol.

He was named the UK Community Pharmacist and Manager of the Year by Chemist & Druggist in 2017. Here are his top 10 tips for success in these turbulent times.

1. Position your community at the centre of your business and make yourself irreplaceable in their minds.

2. Invest in your team. Accept that 10% of your collective uplift will always trump your 100% individual effort.

3. Don’t wait for solutions to find you – actively seek them out and even devise your own.

4. Listen to your harshest critics. They are offering you free, unsolicited feedback that sometimes carries great truths.

5. Change may be constant, but flexibility and adaptability will position you to ride every wave confidently.

6. Upskill yourself. Everything you know becomes redundant, so couple experience with a dedication to new knowledge and active personal development.

7. Understand the small things. They may not matter much to you, but they can make all the difference for those in your team dealing with them regularly.

8. Network extensively. Whatever challenges you face, you are not the first or alone. Unlock shared knowledge and be part of a bigger narrative.

9. If you make providing the best care your business plan, you will find that increasing goodwill always follows.

10. Always allow the most capable person to perform a role. Accept this may not always be you.