My proudest NHS moment

We want to do what's right and actually add value to our community and make sure we're helping people rather than just what some people might perceive as a retail transaction.

“We dispense about 12,000 items a month but we know everyone on an individual basis.”

One of the more serious issues the pharmacy has to deal with is substance misuse.

“We dispense a lot of methadone and a lot of Buprenorphine and patients feel very comfortable coming to us and that’s why we have such a high volume,” says Talha.

“We do our best to provide them with an experience where we are there to help them and not judge.”

“Once we realised one of the patients looked unwell. We questioned them little bit and found out they were getting sepsis and had a cyst on their joint. We had to convince them and organise a GP appointment for some urgent care so they can get antibiotics. That really stood out for me because if it didn’t get treated and had we had not questioned anything they would have been in position whether they could have lost their joint.”

“We want to do what’s right and actually add value to our community and make sure we’re helping people rather than just what some people might perceive as a retail transaction.”

 Talha Choudry, Pharmacy Manager at West Street Pharmacy in Crewe, Cheshire

Photo caption: From left to right: Katie Marsh, Lynda Sanderson, Talha Choudhry, Kat Edleston, Marie Fisher.

Rest of the team include: Shannon Hamilton, Heather Lloyd, Magdalena Slupska and Deb Pohlmann